Table 18. Control-panel error messages (continued)

Message

Explanation

Recommended action

 

 

 

 

Check Cables And

Communication between the

1.

Verify that the high-speed copy connect

Cycle Power

printer formatter and the copy

cable between the formatter and the copy

 

processor board has failed.

processor board is correctly connected

 

 

(see “Formatter cage” on page 87).

 

 

Reseat the connectors.

 

 

2.

Verify that the copy processor board is

 

 

firmly seated into the connector on the

 

 

intermediate PCB.

 

 

3.

Check for broken, frayed, or pinched

 

 

wires.

 

 

4.

Verify that the firmware DIMM and

 

 

memory DIMM on the copy processor

 

 

board are firmly seated. See “Copy

 

 

processor board” on page 57.

 

 

5.

Verify that the copy processor board

 

 

LEDs are illuminated. See the table in

 

 

“Troubleshooting with the copy processor

 

 

board” on page 124.

 

 

 

Incomplete

A sensor is not in the correct

1. Verify that all of the sensors move freely

Initialization

position when the MFP is

(see “Scan-unit components” on page 55

Error

initializing when the power is

and “ADF components” on page 56).

 

turned on.

2.

Turn the power off, and then back on.

 

 

 

 

Flatbed Cover

The ADF cover is open or the ADF

1.

Close the ADF door. Press the START

Open

door sensor (PS10) is not properly

button.

 

functioning.

2.

Verify that the ADF door sensor (PS10)

 

 

is functioning.

 

 

● Open the cover. The message on the

 

 

 

control panel should alternate between

 

 

 

READY and FLATBED COVER OPEN.

 

 

● Perform a sensor service test (see

 

 

 

“Diagnostic tests” on page 126.

 

 

3.

Check the ADF door sensor (PS10) for

 

 

loose connectors or pinched and frayed

 

 

wires.

 

 

4.

Replace the sensor if necessary (see

 

 

“ADF door open sensor (PS10)” on

 

 

page 98).

 

 

 

 

Processing Auto

The auto-cleaning page is in

1.

Wait until the cleaning page has printed.

Cleaning Page

process. This can take up to 2.5

2.

Reload the source document and press

 

minutes.

 

START to begin the job. See the

 

 

 

 

HP LaserJet 4100 series printer service

 

 

manual for more information.

 

 

 

 

Processing

The manual-cleaning page is in

1.

Wait until the cleaning page has printed.

Cleaning Page

process. This can take up to 2.5

2.

Reload the source document and press

 

minutes.

 

START to begin the job. See the

 

 

 

 

HP LaserJet 4100 series printer service

 

 

manual for more information.

 

 

 

Resend Upgrade

The firmware image was corrupted

Start the firmware upgrade operation over.

 

during an upgrade operation.

See “Downloading a remote firmware

 

 

update” on page 41.

 

 

 

 

C9148-90909

7 Troubleshooting 121