HP 4101mfp manual Troubleshooting with the control panel, Control-panel display, Event log

Troubleshooting with the control panel

	The tables in this section explain common messages that might appear on the control-panel
	display.
	Within each table, the messages and their meanings are listed in alphabetical order, with
	numbered messages listed at the end of the tables.
	Control-panel display
	The control panel should display READY, PAUSED, or POWERSAVE ON. For information about error
	messages that appear, see the event log. If the control panel is blank or garbled, see “Power-on
	defects” on page 116.
Hint	If the control-panel messages are in a language other than the one the user wants, use the menu
	map (see “Menu map” on page 33) and the navigation buttons (see “Navigation” on page 31) to
	enter the configure device system setup submenu. Scroll down to the language options and select
	the appropriate language.
	Event log
	Use the event log to diagnose and troubleshoot MFP errors and intermittent failures. You can
	either print or display the event log from the control panel. (Select Print Event Log or Show
	Event Log.)
	The event log records up to 50 entries, with the most recent entry at the top of the list. When
	recording entries after 50, the oldest entry (found at the bottom of the list) is dropped off the list
	to make room for the most recent entry. The printed event log is printed in four columns, showing
	event number, page count, error code, and description or personality.
	The description or personality gives detail to the error messages. The information is useful for
	troubleshooting.
	Items that should be logged in the event log include the following:
	●	critical errors
	●	jams
	● sensors sensing out of range
	●	deleted jobs
	●	unexpected paper size
	●	complex page
	●	buffer overflow
	●	NVRAM changes
	●	any diagnostics tests

Print the event log

The MFP internal event log stores the 50 most recent events, and can be printed at any time. To print the event log:

1Using the navigation buttons, open the menu.

2Select DIAGNOSTICS.

3Select PRINT EVENT LOG.

4Press the SELECT ( ) button.

5The control panel displays Printing event log and the event log is printed.

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