Ordering parts, supplies and getting support

Parts

Order replacement parts from the following website:

http://www.hp.com/ssg/parts/direct_order.html

Related documentation and software

Order documentation and software from the sites listed in table 24. Some documentation and software are available at the listed websites.

SupportTable 24. Technical support websites

HP Connect Online

http://www.connect-online.hp.com

(for HP partners)

HP Connect Online is an Internet site that is created

 

exclusively for our partners. You can easily find all the HP

 

information that you need for your daily business. And you

 

can get it earlier than from any other site.

 

 

HP Customer Care Online

http://www.hp.com

Software drivers, support

Select your country or region in the “select a country or

documentation, and answers to

region” field located at the top right corner of the page.

frequently asked questions

Select the support block.

 

 

HP Technical Training

USA: http://www.partner.americas.hp.com

Classes and schedules

Canada: http://www.canada.hp.com

 

Asia: http://partnercare.asiapac.hp.com

 

Latin America: http://www.conecta.latinamerica.hp.com

 

 

Parts

http://partsurfer.hp.com

Parts information

or

 

http://www.hp.com/hps/parts/

 

 

HP provides free telephone support during the product warranty period. When you call, you will be connected to a responsive team waiting to help you. For the number you should call in your country or region, see the support sheet that came in the box with your product. Before calling have the following information available:

●Product name (for example HP LaserJet 4101mfp)

●Product serial number (found on the underside of the control panel door on the HP 4100/4101mfp series printers)

●The date of purchase of your product and a description of the problem you are experiencing

Test your software installation. Attempt to print a test page from your software program. Try reinstalling the software. If reinstalling the software does not correct the problem, see the Readme file on the CD-ROM that came with your product. Or call the phone number for your country or region listed on the support sheet that came in the box with your product. You can also find answers to frequently asked questions at the following websites:

●htpp//:www.hp.com/support/lj4100mfp or

●htpp//:www.hp.com/support/lj4101mfp

144 Parts and diagrams

C9148-90909