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Control-panel messages
Be sure to read the exact text of the
Not all possible error messages that can appear on the
The messages displayed on the control panel provide six categories of information. Each message category is assigned a priority. If two or more conditions occur at the same time, the highest priority message appears. When it has been cleared, the next priority message appears, and so on. The displayed messages and their priorities are:
●Status messages— Status messages communicate the current state of the MFP to the operator.
●Warning messages— Warnings are messages that are important enough that the user must acknowledge them, but not serious enough to make the MFP stop the printing process.
●Error messages— Error messages communicate to the operator that some action must be performed, such as adding paper or clearing a jam.
●Critical error messages— Critical error messages communicate MFP failures to the operator.
Hint | If the control panel display is blank or messages appear garbled, see “Basic troubleshooting” on | ||
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| Table 18. |
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| Message | Explanation | Recommended action |
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| ADF Pick Error | Too many pages have been placed | 1. Remove some of the pages and try the |
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| in the ADF. | operation again. If necessary, open the |
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| The ADF separation pad or roller | ADF cover and remove any jammed |
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| is dirty, damaged, or not properly | media, and then close the ADF cover. |
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| installed. | 2. Verify that the |
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| (PS2) and |
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| flags can freely move (see |
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| components” on page 56). |
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| 3. Verify that the ADF separation pad and |
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| roller are clean, in good condition, and |
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| properly installed (see “Cleaning the |
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| product” on page 36, “ADF separation |
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| roller” on page 76, and “ADF separation |
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| pad” on page 77). |
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| ADF Paper Jam | A page has jammed inside the | 1. Raise the ADF cover and remove the |
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| ADF and must be cleared before | jammed media, and then lower the ADF |
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| copying can continue. | tray. |
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| 2. Refer to steps for clearing an ADF |
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| misfeed error. |
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| 3. Verify that the ADF paper delivery guide |
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| is clean and its clear plastic sheet properly |
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| installed (see “Cleaning the ADF delivery |
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| guide (clear mylar strip)” on page 37). |
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| Calibration | The auto calibration procedure | 1. Verify that there is not any media left on |
| Failed | was not completed. | the glass from a previous copy job. |
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| 2. Attempt to perform the auto calibration |
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| procedure again (see “Performing |
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| automatic Calibration” on page 47). |
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120 Troubleshooting |