Isolate a media brand
If the MFP jams with only one brand of media:
●Try switching media brands.
●If the paper ream in use appears to be old, open a fresh ream of the same paper and load it properly into the MFP. If the problem disappears, investigate storage and handling conditions.
Isolate a media type
When jams and other problems occur frequently, it is often because the customer is using a special paper. Customers must only use print media that conforms to all
●adhesive labels
●envelopes
●transparencies
●preprinted forms and letterhead
●embossed media
●perforated paper
●chemically treated paper
●synthetic paper
●coated paper
●other special media
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