Service approach

Repair of the printer normally begins with a three-step process:

1Isolate the problem to the major system (the host computer, the network and/or server, or MFP major assemblies).

2Determine whether the problem is located in one of the paper-handling devices or in the product engine.

3Troubleshoot the problem using the procedures in the troubleshooting chapter of this manual. See “Troubleshooting” on page 109.

When a faulty part is identified, repair is usually accomplished by assembly-level replacement of field replaceable units (FRUs). Some mechanical assemblies can be repaired at the subassembly level. Hewlett-Packard does not support replacement of components on the printed circuit boards (PCBs).

Major assemblies

1

2

3

Figure 5.

Major assemblies

 

1

automatic document feed (ADF) unit

 

2

scan unit

 

3

print unit

24 Service approach

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HP 4101mfp manual Service approach, Major assemblies