5. TROUBLESHOOTING

ENGLISH VERSION EO1-33057

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

HEAD OPEN

 

The Print Head or Pinch Roller is opened

 

 

in Online mode.

HEAD OPEN

****

A feed or an issue was attempted with

 

 

the Print Head or Pinch Roller opened.

 

 

COMMS ERROR

A communication error has occurred.

 

 

 

 

PAPER JAM

****

1.

The media is jammed in the media

 

 

 

path. The media is not fed smoothly.

 

 

2.

A wrong Media Sensor is selected for

 

 

 

the media being used.

 

 

3.

The Black Mark Sensor is not

 

 

 

correctly aligned with the Black Mark

 

 

 

on the media.

 

 

4.

Size of the loaded media is different

 

 

 

from the programmed size.

 

 

5.

The Feed Gap Sensor cannot

 

 

 

distinguish a print area from a label

 

 

 

gap.

 

 

 

 

Solutions

Turn the Head Lever and Pinch Roller Lever to the lock position.

Turn the Head Lever and Pinch Roller Lever to the lock position. Then press the [RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

⇒Section 2.4.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Refer to Section 2.12 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

E5- 1

Page 107 Page 109
Page 108
Image 108
Toshiba B-SX8T SERIES, EO1-33057D owner manual Troubleshooting, Error Messages, Restart key
Page 107 Page 109

EO1-33057D, B-SX8T SERIES, EO1-33057 specifications

The Toshiba B-SX8T Series is a state-of-the-art industrial thermal transfer printer designed for high-volume printing in various applications, including manufacturing, warehousing, and logistics. This series stands out due to its impressive print speed, reliability, and versatile features, making it a preferred choice for businesses looking to enhance their efficiency.

One of the key features of the B-SX8T Series is its remarkable printing resolution. With a resolution of up to 300 dpi, it ensures sharp and clear text, intricate graphics, and barcodes, essential for accurate identification and tracking in various environments. This printer also supports a wide range of media types and sizes, including labels, tags, and ribbons, enabling users to customize their printing solutions according to their specific needs.

The B-SX8T incorporates advanced print technology, featuring a high-speed microprocessor, which significantly boosts its processing speed. This allows it to handle large volumes of data without compromising quality or performance. Additionally, the printer's robust design and durable components ensure long-lasting operation, even in demanding industrial settings.

Connectivity is another standout aspect of the B-SX8T Series. It offers multiple interfaces, including USB, Ethernet, and optional Bluetooth and Wi-Fi capabilities. This flexibility allows for seamless integration with existing systems and easy access to the printer from various locations within a facility.

User-friendliness is a priority in the design of the B-SX8T. The printer features a clear LCD display that provides real-time information on print status, error messages, and maintenance needs, which helps reduce downtime. The intuitive interface also simplifies navigation, making it easy for operators to manage print jobs and configurations.

Toshiba has equipped the B-SX8T Series with several energy-saving features, contributing to more sustainable operations. It uses advanced power management technology that optimizes energy consumption without sacrificing performance. This focus on efficiency not only benefits the environment but also reduces operational costs.

In summary, the Toshiba B-SX8T Series is a powerful industrial printer designed for high-demand applications. With its superior print quality, advanced technology, robust connectivity options, user-friendly interface, and energy-efficient design, it provides a reliable solution for businesses seeking to enhance their printing capabilities. Investing in the B-SX8T Series can lead to significant improvements in productivity and operational efficiency.
Top Page Image Contents