Manuals / Toshiba / Computer Equipment / Barcode Reader

Toshiba B-SX8T SERIES Removing Jammed Media, Do not use any tool that may damage the Print Head

Models: EO1-33057D B-SX8T SERIES EO1-33057

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5.3Removing Jammed Media

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33057

5.3 Removing Jammed Media

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Set the Head Lever to the “OPEN” position.

3.Open the Top Cover and Right Side Cover.

4.Open the Head Lock Plate.

5.Remove the White Screw and slightly pull the Media Guide Plate. As three Cable Clamps that fasten the Media Sensor Harness are attached to Media Guide Plate, release the harness in the following order.

Media Guide

Plate

White Screw

6.When the Media Guide Plate is slightly pulled, the first Cable Clamp can be seen. Release the Media Sensor Harness from the Cable Clamp, and pull the Media Guide Plate to the half.

Media Guide Plate

Cable Clamp

Media Sensor

Harness

7.The second Cable Clamp is attached to the centre of the Media Guide Plate. Release the Media Sensor Harness from the Cable Clamp, and pull the Media Guide Plate.

Cable Clamp

Media Guide

Media SensorPlate

Harness

E5- 5

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Toshiba B-SX8T SERIES, EO1-33057D owner manual Removing Jammed Media, Do not use any tool that may damage the Print Head

Contents

B-SX8T SERIES TOSHIBA Barcode PrinterIP20 CE Compliance for EU onlyVORSICHT Schallemission unter 70dB A nach DIN 45635 oder ISOOwners Manual B-SX8T SERIESTOSHIBA Barcode Printer Waste Recycling information for users For all countries and areas For safetyFor Europe Meanings of Each Symbol Safety SummarySafety Summary Precautions Request Regarding MaintenanceTABLE OF CONTENTS PRINTER SETUPPRODUCT OVERVIEW ON LINE OPERATION4. MAINTENANCE 1. PRODUCT OVERVIEW 1.2 Features1.1 Introduction 1.3 Accessories Supply Holder Frame L1 pc Wing Bolt 2 pcs1.4.1 Dimensions 1.4 Appearance1.4.2 Front View 1.4.3 Rear View1.4.5 Interior 1.4.4 Operation PanelCaution Label 1.5 Options Option NameType Usage2. PRINTER SETUP Setup FlowProcedure 2. PRINTER SETUP2.1 Installation 2.2. Assembling the Supply Holder Frame2.3 Connecting the Power Cord Example of US Type2.4 Loading the Media 2.4 Loading the Media Cont 2.4 Loading the Media Cont 11. Feed the media until it extends past the Platen2.4 Loading the Media Cont Fixed sensor Movable sensorDetail of Movable Sensor Detail of Fixed Sensor2.4 Loading the Media Cont Feed Gap Sensor position adjustmentSensor Black Mark Sensor position adjustment 2.4 Loading the Media ContBatch mode 2.4 Loading the Media ContStrip mode Option 2.4 Loading the Media ContCut mode Option 2.4 Loading the Media Cont2.4 Loading the Media Cont Label or Thin mediaTag paper or Thick paper Head Lever1. Set the Head Lever to the “OPEN” position 2.5 Loading the Ribbon2. Open the Top Cover, Right Side Cover, and the Head Lock Plate 2.5 Loading the Ribbon Cont 2.5 Loading the Ribbon Cont 7. Close the Head Lock Plate, Right Side Cover, and Top Cover2.6 Connecting the Printer to Your Host Computer Power Switch 2.7 Turning the Printer ONE2-18 2.8 Setting an Operating Environment How to enter the System Mode2.8.1 Parameter Setting Display, press the PAUSE key to enter the Parameter Setting ModeThe Parameter Setting Mode contains the following sub menus. Each While “2PARAMETER SET” is displayed on the LCD Message2 Character Zero Selection 2.8.1 Parameter Setting Cont1 Character Code Selection 2.8.1 Parameter Setting Cont 3 Baud Rate Selection4 Data Length Selection E2-222.8.1 Parameter Setting Cont XON/XOFF mode XON/XOFF+READY/BUSY DTR mode READY/BUSY DTR modeXON/XOFF mode RTS mode 5 Stop Bit Length Selection2.8.1 Parameter Setting Cont 8 LCD Language Selection9 Auto Forward Wait Selection Activated2.8.1 Parameter Setting Cont 10 Head Up Cut SelectionPressing the FEED key one time causes a -0.1mm change up to -5.0 mm11 Ribbon Save Function Selection 2.8.1 Parameter Setting Cont12 Control Code Selection 2.8.1 Parameter Setting Cont 13 Ribbon Type SelectionTransparent ribbon Non transparent ribbon E2-272.8.1 Parameter Setting Cont 14 Strip Wait Status Selection15 FEED Key Function Selection The FEED key will feed one media when2.8.1 Parameter Setting Cont 16 KANJI Code Selection17 EURO Code Selection Windows code2.8.1 Parameter Setting Cont A rise of ACK signalA fall of ACK signal and a release of BUSY occur at the same time 18 Auto Print Head Check Selection2.8.1 Parameter Setting Cont 20 Web Printer Function Selection21 Media Sensor Selection Unavailable22 Input Prime Selection 2.8.1 Parameter Setting Cont23 Expansion I/O Interface Type Selection 2.8.1 Parameter Setting Cont 24 Plug & Play Selection25 Label End/Ribbon End Selection 2PARAMETER SET PLUG & PLAY OFF2.8.1 Parameter Setting Cont 26 Pre-Strip Selection27 Reverse Feed Speed Selection STD 3 inch/second LOW 2 inch/second2.8.1 Parameter Setting Cont 28 Maxi Code Specification SelectionTYPE1 Compatible specification with the B-X series TYPE2 Specification for specific home delivery company2.8.2 Dump Mode Setting 2.8.2 Dump Mode Setting Cont 2. PRINTER SETUPPrint speed 4”/sec Printing mode Depends on the selection in use Print ConditionsThe BASIC expansion mode program has already been loaded Not activated Activated Feed gap sensor Activated Black mark sensor 2.8.4 Automatic CalibrationE2-39 2.8.5 LAN Setting LAN is disabled LAN and SNMP are enabledLAN is enabled but SNMP is disabled E2-401 Date Setting 2 Time Setting2.8.6 Real Time Clock Setting 3 Low Battery Check Setting Cont1. Be sure to load the battery and set the low battery check function to2.8.7 IP Address Setting TCP/IP Power OFFWhile holding down the FEED and PAUSE keys, turn on the printer E2-432.8.7 IP Address Setting TCP/IP Cont FEED and PAUSE keys2.8.7 IP Address Setting TCP/IP Cont 1. Set each 3-digit value by using the RESTART or FEED key1 Printer IP Address This parameter is to set an IP address2.8.7 IP Address Setting TCP/IP Cont 2. Set a number for each digit by using the RESTART orRESTART key Increment FEED key Decrement Range 00000 to A number exceeding 65535 will be automatically corrected to2.8.7 IP Address Setting TCP/IP Cont This parameter is to enable DHCP2. Set a character or value for each byte by using the 5 DHCP2.8.7 IP Address Setting TCP/IP Cont 2. PRINTER SETUPSP = Space PAUSE2.9.1 Introduction 2.9 Installing the Printer Drivers2.9.2 General Description 2.9.3 Installing the Printer Driver 1 Parallel InterfaceWindows 98/Me E2-51E2-52 Windows 2000/XP E2-53E2-54 Installation starts by the operating system’s plug-and-play function 3 Select “Search for the best driver for your device. Recommended” E2-57 E2-58 Finish button E2-59E2-60 7 Select “Search for the best driver in these locations” E2-62 2.9.4 Uninstalling the Printer Driver E2-632.9.5 Adding/Deleting a LAN Port 1 Adding a LAN Port Windows 98/MEE2-65 1 Printer Driver Upgrades 2.9.6 Cautions2 Others 2.9.7 Using the Printer Driver 2.10 Print Test Adjustment2.10 Print Test Cont When using an optional Cutter Module or Strip Module2.11 Position and Print Tone Fine Adjustment 1 Feed Amount Fine Adjustment2 Cut/Strip Position Fine Adjustment 4 X-coordinate Fine AdjustmentAdjustment Cont 2.11 Position and PrintTone Fine Print Start Position Fine AdjustmentAdjustment Cont Cut/Strip Position Fine AdjustmentChoose a desired value by using the RESTART or FEED key Example of Cut Position Fine AdjustmentExample of Strip Position Fine Adjustment E2-73Adjustment Cont Reverse Feed Amount Fine AdjustmentExample of Reverse Feed Amount Fine Adjustment 2.11 Position and PrintAdjustment Cont X Coordinate Fine AdjustmentChoose a desired value by using the RESTART or FEED key Example of X Coordinate Fine Adjustment2.11 Position and Print Tone Fine Adjustment Cont Print Tone Fine Adjustment2.11 Position and Print Tone Fine Adjustment Cont Ribbon Motor Voltage Fine Adjustment3ADJUST SET RBN ADJFW RBN ADJFW +0 RBN ADJFW RBN ADJFW RBN ADJFW 3ADJUST SET RBN ADJBK RBN ADJBK +10 RBN ADJBK +9 RBN ADJBK +82.12 Threshold Setting 2.12 Threshold Setting Cont 3 Black Mark Sensor Adjustment5 Feed Gap Sensor Adjustment 7 Black Mark Sensor/Feed Gap Sensor Adjustment No media2.12 Threshold Setting Cont „ When using the Black Mark Sensor„ When using the Feed Gap Sensor Voltage at a black mark Midpoint Threshold voltage„ Manual Threshold Setting 2.12 Threshold Setting Cont„ Storing a “No Media Level” Voltage 2.12 Threshold Setting Cont 3 Press the PAUSE key until the target sensor type is displayed3. ON LINE OPERATION 3.1 Operation Panel3.2 Operation 3.3 ResetSection 5 TROUBLESHOOTING and APPENDIX 4. MAINTENANCE 4.1 Cleaning4.1.1 Print Head/Platen 4. Do not pour water directly onto the printer4.1.1 Print Head/Platen Cont 4.1.2 Pinch Roller 4.1.2 Pinch Roller Cont 4.1.2 Pinch Roller Cont 12. Attach the Ribbon End Sensor Plate to the printer2. Set the Head Lever to the “OPEN” position 4.1.4 Covers and Panels 2. DO NOT APPLY cleaner or detergent directly onto any cover or panel1. DO NOT POUR WATER directly onto the printer 3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers4.1.5 Optional Cutter Module 1. Be sure to turn the power off before cleaning the cutter unit4. MAINTENANCE ContCutter Blade HookCare must be taken not to pinch your fingers or hands 2. Remove jammed media or backing paper, if any5. TROUBLESHOOTING 5.1 Error Messages5.1 Error Messages Cont RESTART key5.2 Possible Problems 5.1 Error Messages ContENGLISH VERSION EO1-33057 5.2 Possible Problems RESTART key5.2 Possible Problems Cont Possible ProblemsSolutions Causes5.3 Removing Jammed Media Do not use any tool that may damage the Print Head5.3 Removing Jammed Media Cont Model 6. PRINTER SPECIFICATIONSB-SX8T-TS12-QM-R Available bar code types Available two-dimensional code 7.1 Media 7. SUPPLY SPECIFICATIONS7.1.1 Media Type Label 7.1.2 Detection Area of the Transmissive SensorTag paper with square holes 7.1.3 Detection Area of the Reflective Sensor 7.1.4 Effective Print Area7.3 Recommended Media and Ribbon Types 7.2 Ribbon1 Media type 2 Ribbon type 7.4 Care/Handling of Media and Ribbon3 Combination of Media and Ribbon APPENDIX 1 MESSAGES AND LEDS Symbols in the messagePage NOTE Description of Command Error Example ESC T20 G30 LF NUL Command errorExample ESC XR 0200, 0300, 0450, 1200, 1, LF NUL Command error Example ESC PC001 0A00, 0300, 2, 2, A, 00, B LF NUL Command errorAPPENDIX 2 INTERFACE Parallel interface CentronicsIEEE1284-B Connector ConnectorAPPENDIX 2 INTERFACE USB interface Status with the receive buffer free space informationSeries B Plug 10BASE-T UTP category 3 or categoryRFID Serial interface Option B-SA704-RS-QM-RB-SX708-RFID-U2-EU-R Wireless LAN Option B-SA704-WLAN-QM-R RFC826, HTTPD RFC1866, TELNET, FTPD RFC959, DHCP RFC2131Expansion I/O Interface Option B-SA704-IO-QM-R N.C. No ConnectionWhen purchasing the power cord APPENDIX 3 POWER CORDAPPENDIX 3 POWER CORD APPENDIX 4 PRINT SAMPLES FontAPPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES ContEA4-2 APPENDIX 4 PRINT SAMPLES Cont Bar codesAPPENDIX 4 PRINT SAMPLES Cont UPC-A+5 digitsAPPENDIX 5 GLOSSARIES Expansion I/O InterfacePrint speed INDEX Page EO1-33057D