5. TROUBLESHOOTING

ENGLISH VERSION EO1-33057

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages

 

Problems/Cause

CUTTER ERROR ****

The media is jammed in the cutter.

(When an optional cutter

 

 

module is installed.)

 

 

 

 

 

NO PAPER ****

1.

The media has run out.

 

2.

The media is not loaded properly.

 

3.

The media is slack.

NO RIBBON ****

The ribbon has run out.

 

 

RIBBON ERROR ****

The ribbon is not fed properly.

EXCESS HEAD TEMP

The Print Head has overheated.

 

 

HEAD ERROR

There is a problem with the Print Head.

 

 

SYSTEM ERROR

1. The printer is used in a location where

 

it is subject to noise. Or, there are

 

power cords of other electrical

 

appliances near the printer or interface

 

cable.

 

2. The Power Cord of the printer is not

 

grounded.

 

3. The printer shares the same power

 

source with any other electrical

 

appliances.

 

4. An application software used on your

 

host computer has an error or

 

malfunction.

FLASH WRITE ERR.

An error has occurred in writing to the

 

flash ROM.

FORMAT ERROR

An error has occurred in formatting the

 

flash ROM.

FLASH CARD FULL

Saving failed because of an insufficient

 

capacity of the flash ROM.

EEPROM ERROR

Data cannot be read from/written to a

 

backup EEPROM properly.

RFID WRITE ERROR

The printer did not succeed in writing

 

data onto an RFID tag after having

 

retried for a specified times.

Solutions

Remove the jammed media. Then press the [RESTART] key. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

⇒Section 4.1.5.

1.Load new media. Then press the

[RESTART] key.

⇒Section 2.4.

2.Reload the media correctly. Then press the [RESTART] key.

⇒Section 2.4.

3.Take up any slack in the media.

Load a new ribbon. Then press the [RESTART] key.

⇒Section 2.5.

Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call a TOSHIBA TEC authorised service representative.

Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call a TOSHIBA TEC authorised service representative.

The Print Head is required to be replaced. Call a TOSHIBA TEC authorised service representative.

1.Keep the printer and the interface cables away from the source of noise.

2.Ground the Power Cord.

3.Provide an exclusive power source for the printer.

4.Confirm the host computer operates properly.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Press the [RESTART] key.

E5- 2

Page 108 Page 110
Page 109
Image 109
Toshiba B-SX8T SERIES, EO1-33057D owner manual Error Messages Problems/Cause
Page 108 Page 110

EO1-33057D, B-SX8T SERIES, EO1-33057 specifications

The Toshiba B-SX8T Series is a state-of-the-art industrial thermal transfer printer designed for high-volume printing in various applications, including manufacturing, warehousing, and logistics. This series stands out due to its impressive print speed, reliability, and versatile features, making it a preferred choice for businesses looking to enhance their efficiency.

One of the key features of the B-SX8T Series is its remarkable printing resolution. With a resolution of up to 300 dpi, it ensures sharp and clear text, intricate graphics, and barcodes, essential for accurate identification and tracking in various environments. This printer also supports a wide range of media types and sizes, including labels, tags, and ribbons, enabling users to customize their printing solutions according to their specific needs.

The B-SX8T incorporates advanced print technology, featuring a high-speed microprocessor, which significantly boosts its processing speed. This allows it to handle large volumes of data without compromising quality or performance. Additionally, the printer's robust design and durable components ensure long-lasting operation, even in demanding industrial settings.

Connectivity is another standout aspect of the B-SX8T Series. It offers multiple interfaces, including USB, Ethernet, and optional Bluetooth and Wi-Fi capabilities. This flexibility allows for seamless integration with existing systems and easy access to the printer from various locations within a facility.

User-friendliness is a priority in the design of the B-SX8T. The printer features a clear LCD display that provides real-time information on print status, error messages, and maintenance needs, which helps reduce downtime. The intuitive interface also simplifies navigation, making it easy for operators to manage print jobs and configurations.

Toshiba has equipped the B-SX8T Series with several energy-saving features, contributing to more sustainable operations. It uses advanced power management technology that optimizes energy consumption without sacrificing performance. This focus on efficiency not only benefits the environment but also reduces operational costs.

In summary, the Toshiba B-SX8T Series is a powerful industrial printer designed for high-demand applications. With its superior print quality, advanced technology, robust connectivity options, user-friendly interface, and energy-efficient design, it provides a reliable solution for businesses seeking to enhance their printing capabilities. Investing in the B-SX8T Series can lead to significant improvements in productivity and operational efficiency.
Top Page Image Contents