Toshiba B-SX8T SERIES, EO1-33057D owner manual Error Messages Cont, RESTART key

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33057

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages		Problems/Cause
CUTTER ERROR ****	The media is jammed in the cutter.
(When an optional cutter
module is installed.)
NO PAPER ****	1.	The media has run out.
	2.	The media is not loaded properly.
	3.	The media is slack.
NO RIBBON ****	The ribbon has run out.
RIBBON ERROR ****	The ribbon is not fed properly.

EXCESS HEAD TEMP	The Print Head has overheated.
HEAD ERROR	There is a problem with the Print Head.
SYSTEM ERROR	1. The printer is used in a location where
	it is subject to noise. Or, there are
	power cords of other electrical
	appliances near the printer or interface
	cable.
	2. The Power Cord of the printer is not
	grounded.
	3. The printer shares the same power
	source with any other electrical
	appliances.
	4. An application software used on your
	host computer has an error or
	malfunction.
FLASH WRITE ERR.	An error has occurred in writing to the
	flash ROM.
FORMAT ERROR	An error has occurred in formatting the
	flash ROM.
FLASH CARD FULL	Saving failed because of an insufficient
	capacity of the flash ROM.
EEPROM ERROR	Data cannot be read from/written to a
	backup EEPROM properly.
RFID WRITE ERROR	The printer did not succeed in writing
	data onto an RFID tag after having
	retried for a specified times.

Solutions

Remove the jammed media. Then press the [RESTART] key. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

⇒Section 4.1.5.

1.Load new media. Then press the

[RESTART] key.

⇒Section 2.4.

2.Reload the media correctly. Then press the [RESTART] key.

⇒Section 2.4.

3.Take up any slack in the media.

Load a new ribbon. Then press the [RESTART] key.

⇒Section 2.5.

Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call a TOSHIBA TEC authorised service representative.

Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call a TOSHIBA TEC authorised service representative.

The Print Head is required to be replaced. Call a TOSHIBA TEC authorised service representative.

1.Keep the printer and the interface cables away from the source of noise.

2.Ground the Power Cord.

3.Provide an exclusive power source for the printer.

4.Confirm the host computer operates properly.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Press the [RESTART] key.

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