TROUBLE SHOOTING
Problem | Possible Cause | Solution |
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Circuit breaker has tripped due | Turn the UPS off and unplug at least one piece of | |
protection outlets | to an overload. | equipment. Wait 10 seconds, reset the circuit breaker |
stop providing |
| by depressing the button, and then turn the UPS on. |
power to equip- |
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ment. |
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The UPS does not | Battery not fully charged. | Recharge the battery by leaving the UPS plugged in. |
perform expected |
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runtime. |
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| Battery is slightly worn out. | Contact CyberPower Systems about replacement |
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| batteries at tech@cyberpowersystems.com |
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The UPS will not | The on/off switch is designed to | Turn the UPS off. Wait 10 seconds and then turn the |
turn on. | prevent damage by rapidly | UPS on. |
| turning it off and on. |
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| The unit is not connected to an | The unit must be connected to a 110/120v 60Hz outlet. |
| AC outlet. |
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| The battery is worn out. | Contact CyberPower Systems about replacement |
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| batteries at tech@cyberpowersystems.com |
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| Mechanical problem. | Contact CyberPower Systems at |
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| tech@cyberpowersystems.com |
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PowerPanel™ is | The serial cable is not con- | Connect the serial cable to the UPS unit and an open |
inactive (all icons | nected. | serial port on the back of the computer. You must use |
are gray). |
| the cable that came with the unit. |
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| The serial cable is connected to | Check the back of the computer for an additional serial |
| the wrong port. | port. Move the cable to this port. |
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| The unit is not providing battery | Shutdown your computer and turn the UPS off. Wait 10 |
| power. | seconds and turn the UPS back on. This should reset |
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| the unit. |
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| The serial cable is not the cable | You must use the serial cable that was enclosed with |
| that was included with the UPS | the unit for the software and unit to be able to commu- |
| unit. | nicate. |
Additional troubleshooting information can be found at
www.cyberpowersystems.com/FAQs.htm
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