Introduction
1-3
Before calling Cabletron Systems Global Call Center, have the
following information ready:
Your Cabletron Systems contract number
A description of the failure
A description of any action(s) already taken to resolve the
problem (e.g., changing mode switches, rebooting the unit, etc.)
The serial and revision numbers of all Cabletron Systems
products in the network
A description of your network environment (layout, cable type,
etc.)
Network load and frame size at the time of trouble (if known)
The device history (i.e., have you returned the device before, is
this a recurring problem, etc.)
Any previous Return Material Authorization (RMA) numbers
For additional information about Cabletron Systems products,
visit our World Wide Web site: http://www.cabletron.com
1.3 DOCUMENT CONVENTIONS
The following conventions are used throughout this document:
LCM commands, prompts, and information displayed by the
computer appear in Courier typeface, for example:
Current Number of Learned Addresses: 133
Information that you enter appears in Courier bold typeface, for
example:
ELS10-26 >
status
Information that you need to enter with a command is enclosed in
angle brackets < >. For example, you must enter a port number