PS2000 Digital_UK.book Page 18 Thursday, August 3, 2000 10:53 AM
If You Have a Problem
Please retain all contents including packaging and proof of purchase until you are fully satisfied with product.
If you have a problem installing or using your Creative product, please use the Creative Web Support and/or Telephone Support services for assistance. Note the following information for reference should you require technical assistance:
❑The model and serial number of your Creative product
❑Error information on the screen and how it came about
❑Information on the adapter cards which may be causing a conflict
❑Hardware configuration information such as the base I/O address, IRQ line, DMA channels used
❑Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑Type and version of your operating system, e.g., DOS 6.0, Windows 3.1x, Windows 95, Windows 98 or Windows NT
If, after using the Creative support services, you believe your Creative product to be defective, you should verify the purchase date and the take the appropriate action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old, you have the option of returning the full product to the dealer/retailer for a replacement or credit. The
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain details of our repair returns procedure. Creative Labs requires that all returns for repair/replacement must first be issued with an authorisation number.
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