Something Wrong with your Cooker
Before contacting your Service Centre/Installer, check the problem guide below; there may be nothing wrong with your cooker.
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| Slight odour or small amount | This is normal and should cease after a short period. |
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| of smoke when using the |
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| cooker for the first time. |
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| Nothing works. | Is the main cooker wall switch turned on? |
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| There may be no electricity supply. |
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| Oven temperature seems | Check that the temperature has been set in accordance with the |
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| too high or too low. | Temperature Charts. It may be necessary to increase or decrease |
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| the recommended temperature by up to 10˚C to suit your taste. |
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| Oven does not cook evenly. | Check that the temperature and shelf positions are as |
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| recommened in the Temperature Charts. |
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| Check that the containers being used in the oven allow |
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| sufficient air flow around them. |
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| Check that the cooker is level. |
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| Hotplates are slow to boil | Check that your pans conform to the recommendations in |
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| or will not simmer. | these instructions. |
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| Marks appearing on | The hob surround can be cleaned with warm soapy water and a |
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| hotplates. | cream cleaner, such as Cif. The sealed hotplates should be |
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| Cannot clean hob / | cleaned regularly, (please refer to the Care and Cleaning section |
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| hotplates. | for further information). |
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| Please note that replacement hob cleaning kits are available |
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| from our parts department (see back cover for contact number). |
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| Grill not working. | The grill door MUST be open. |
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| Grill keeps turning on and | When the grill control is operated at a setting less than |
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| off. | maximum this is normal regulator operation, not a fault. |
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| Condensation on the wall | Steam and/or condensation may appear from the vent at the |
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| at the rear of the cooker. | rear of the appliance when using an oven particularly for foods |
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| with a high water content (eg. frozen chips, roast chicken etc). |
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| This is normal and any excess should be wiped off. |
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| Steam / condensation in | Steam is a |
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| the oven after use. | content. To help minimise, always: |
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| a) Try to avoid leaving food in the oven to cool after being |
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| cooked. |
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| b) Use a covered container wherever possible. |
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If you have been through the above list and there is still a problem; Contact Service, see Key Contacts (back cover).
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