Canon 2160B002 6.1 Troubleshooting

Chapter 6

6-1

6.1 Troubleshooting

6.1.1 Outline

6.1.1.1 Outline of Troubleshooting

0013-1941

1. Overview

Targets of troubleshooting are classified into the troubles displayed on the LCD (i.e., warnings, errors, and

service calls) and the troubles not displayed on the LCD.

Warnings and errors are displayed on the printer's LCD along with a code comprising alphanumeric characters.

2. Precautions for Troubleshooting

1) Check the environmental conditions and the media used.

2) Before starting troubleshooting, check that the connectors and cables are connected properly.

3) If you repair the printer with its external panel detached without disconnecting the AC cord from the outlet,

take great care to prevent electric shock and short-circuiting of PC boards.

4) Countermeasures to take after completion of troubleshooting are described starting with the most probable

component that can cause the trouble determined by troubleshooting. If there are two or more equally

probable components, countermeasures are described starting with the component that requires the easiest

repair. After performing each countermeasure step, carry out test printing to check whether the problem has

been solved. If not solved, try the next countermeasure step.

5) After completion of troubleshooting, check that all the necessary connectors and screws have been

installed securely.

6) After completion of replacement or repair of a component, be sure to carry out test printing to make sure

that the trouble has been solved.

Contents

Main Page Symbols Used Symbol Description Page Page Page Page Page Page Page 1.5 Names and Functions of Components........................................................ 1-18 1.1 Product Overview 1.1.1 Product Overview 1-2 1.2 Features 1.2.1 Features 1.2.2 Printhead 1-3 1.2.3 Ink Tank 1.2.4 Cutter unit 1.2.5 Roll Holder 1-4 1.2.6 Stand [A] [B] 1-5 1.2.7 IEEE1394 (FireWire) Board 1.2.8 Consumables Page 1-7 1.3 Product Specifications 1.3.1 Product Specifications 1-8 1-9 1-10 1.4 Detailed Specifications 1.4.1 Print Speed and Direction 1-11 Plain Paper/ Recycled Paper 1-12 1-13 1-14 1-15 1-16 1-17 1.4.2 Interface specifications 1-18 1.5 Names and Functions of Components 1.5.1 Front 1-19 1.5.2 Rear 1-20 1.5.3 Carriage 1-21 1.6 Basic Operation 1.6.1 Operation Panel 1-22 1.6.2 Main Menu 1-23 1-24 1-25 1-26 1-27 1-28 1-29 1-30 1-31 1-32 Setting Item 1-33 Setting Item 1-34 1-35 press the[ ] button. Choose [OK] to restore the network settings to the default values. 1-36 1-37 1-38 1-39 1-40 1.7 Safety and Precautions 1.7.1 Safety Precautions 1.7.1.1 Moving Parts 1-41 1.7.1.2 Adhesion of Ink 1-42 1.7.1.3 Electric Parts 1-43 1-44 1.7.2 Other Precautions 1.7.2.1 Printhead 1-45 1.7.2.2 Ink Tank 1-46 1.7.2.3 Handling the Printer 1-47 1-48 1.7.3 Precautions When Servicing Printer 1.7.3.1 Notes on the Data Stored in the Printer 1.7.3.2 Confirming the Firmware Version 1.7.3.3 Precautions against Static Electricity Page Page Page Page 2-1 2.1 Basic Operation Outline F-2-1 2.1.1 Printer Diagram Shown below is a printer diagram. Chapter 2 2.1.2 Print Signal Sequence 2-3 2.1.3 Print Driving 2-4 BlockNo. Printheadnozzle No. F-2-3 Thepattern is repeated until 2560 nozzles is reached. 2-5 Chapter 2 2-6 2.2 Firmware 2.2.1 Operation Sequence at Power-on 2-7 2.2.2 Operation Sequence at Power-off 2-8 2.2.3 Print Control Printing Modes 2-9 2-10 2-11 2-12 2-13 2-14 2.2.4 Print Position Adjustment Function 2.2.5 Head Management 2.2.6 Printhead Overheating Protection Control 2-15 2.2.7 Pause between Pages 2.2.8 White Raster Skip 2.2.9 Sleep Mode 2-16 2.3 Printer Mechanical System 2.3.1 Outline 2.3.1.1 Outline 2-17 2.3.2 Ink Passage 2.3.2.1 Ink Passage 2-18 2-19 2.3.2.2 Ink Tank Unit 2-20 F-2-9 2-21 2-22 2.3.2.3 Carriage Unit 2-23 2-24 2-25 2.3.2.4 Printhead 2-26 2.3.2.5 Purge Unit Resin Sillicon plate Heater Shared ink chamber Heater 2-27 Details of the cleaning function are shown in the table below. Chapter 2 2-28 Cleaning operation timings are as follows. 2-29 *1: Quantities of ink consumption by nozzle train 2-30 2-31 Advance notice of replacement 47,500times Service call 50,000times 2-32 2.3.2.6 Maintenance Cartridge 2-33 2.3.2.7 Air Flow 2.3.3 Paper Path 2.3.3.1 Outline 2-34 2-35 2.3.3.2 Paper Path Page 2-37 2.4 Printer Electrical System 2.4.1 Outline 2.4.1.1 Overview 2-38 F-2-25 2-39 2.4.2 Main Controller 2.4.2.1 Main controller components 2-40 2-41 2.4.3 Carriage Relay PCB 2.4.3.1 Carriage relay PCB components 2.4.4 Head Relay PCB 2.4.4.1 Head relay PCB components 2-42 2.4.5 Maintenance Cartridge Relay PCB 2.4.5.1 Maintenance cartridge relay PCB components 2.4.6 Power Supply 2.4.6.1 Power supply block diagram 2-43 2.5 Detection Functions with Sensors 2.5.1 Sensors for covers 2-44 2.5.2 Ink passage system 2-45 2-46 2-47 2.5.3 Carriage system 2-48 2-49 2.5.4 Paper path system Page 3-1 3.1 Transporting the Printer 3.1.1 Transporting the Printer 3.1.1.1 Transporting the Printer 3-2 3-3 3-4 3.1.2 Reinstalling the Printer 3.1.2.1 Reinstalling the Printer Page Page 4.3 Points to Note on Disassembly and Reassembly........................................ 4-3 Page Chapter 4 F-4-2 4-2 Printer SymbolMeanings c: Connector,e: E-ring, h: Holder, s: Screw 4-3 4.3 Points to Note on Disassembly and Reassembly 4.3.1 Note on locations prohibited from disassembly 4.3.2 Moving the carriage manually 4.3.3 Units requiring draining of ink 4-4 4.3.4 External Covers Page 4-6 4-7 4-8 4-9 4-10 4-11 4.3.5 Waste Ink Box 4-12 4.3.6 Driving Unit 4-13 4.3.7 Ink Tube Unit 4-14 4-15 4-16 4.3.8 Carriage Unit 4-17 4-18 4-19 4-20 4-21 4.3.9 Feeder Unit 4-22 4.3.10 Purge Unit 4-23 4.3.11 Ink Tank Unit Page 4-25 4.3.12 Head Management Sensor 4-26 4.3.13 Multi Sensor 4-27 4.3.14 PCBs 4-28 4.3.15 Opening the Cap/Moving the Wiper Unit 4-29 4.3.16 Opening/Closing the Ink Supply Valve 4-30 4.3.17 Draining the Ink 4-31 4.4 Applying the Grease 4.4.1 Applying the Grease Chapter 4 4-32 F-4-41 F-4-42 4.5 Adjustment and Setup Items 4.5.1 Adjustment Item List 4.5.2 Procedure after Replacing the Feed Roller or Feed Roller Encoder 4.5.3 Procedure after Replacing the Carriage Unit or Multi Sensor 4-34 4.5.4 Procedure after Replacing the Head Management Sensor Page Page 5-1 5.1 Periodic Replacement Parts 5.1.1 Periodic Replacement Parts 5.2 Consumable Parts 5.2.1 Consumable Parts Level Periodic Replacement part User None Service Personnel None 5.3 Periodic Maintenance 5.3.1 Periodic Maintenance Page Page 5-5 Page Page 6-1 6.1 Troubleshooting 6.1.1 Outline 6.1.1.1 Outline of Troubleshooting 6-2 6.2 Location of Connectors and Pin Arrangement 6.2.1 Main controller PCB 6-3 6-4 6-5 6-6 6-7 6-8 6-9 6-10 6-11 6-12 6.2.2 Carriage relay PCB 6-13 6-14 6-15 6-16 6-17 6-18 6-19 6.2.3 Head relay PCB 6-20 6-21 6-22 6-23 6-24 6.3 Version Up 6.3.1 Firmware Update Tool 6-25 6.4 Service Tools 6.4.1 Tool List Page Page Page 7-1 7.1 Service Mode 7.1.1 Service Mode Operation 7.1.2 Map of the Service Mode Page Page Page Page Page Page Page 7-10 7.1.3 Details of Service Mode 7-11 7-12 7-13 7-14 7-15 7-16 7-17 7-18 7-19 7-20 7-21 7-22 7-23 7-24 7-25 7-26 7-27 7.1.4 Sample Printout F-7-1 (1) (2) (3) (a) (b) (c) (d) (e) (f) 7-28 Nozzle Check Pattern SERVICE 7-29 Chapter 7 7-30 F-7-5 7-31 F-7-6 7-32 7.2 Special Mode 7.2.1 Special Modes for Servicing 7-33 Page Page 8.1 Outline 8.1.1 Outline 8-2 8.2 Warning Table 8.2.1 Warnings 8-3 8.3 Error Table 8.3.1 Error Code List 8-4 8-5 8-6 8.4 Sevice Call Table 8.4.1 Service call errors Page Main controller PCB (1/3) Carriage relay PCB (1/2) General Circuit Diagram (2/4) F-1-2 Main controller PCB (2/3) General Circuit Diagram (3/4) F-1-3 Main controller PCB (3/3)