OIs there sufficient charge left in the camera battery?

J Your computer does not supply power to the camera. Connect the AC Adapter Kit (optional) for the EOS 5D, EOS 30D, EOS 20D, EOS 10D, EOS DIGITAL REBEL XT/ 350D DIGITAL and EOS DIGITAL REBEL/300D DIGITAL, the DC Coupler supplied with the camera for the EOS D60 and EOS D30, and the DC Coupler Kit supplied with the camera for the EOS-1D series cameras. Alternatively, insert a fully charged battery and connect your computer and camera.

ODo you have more than one camera connected to your computer?

If you connect more than one camera to the same computer, the driver and camera may not operate normally.

J Exit the software and disconnect all the dedicated cables. Then connect only one camera to the same computer again.

OIs the driver operating normally?

Connect the camera to your computer with the dedicated cable and set the camera’s power switch to <ON> and open [Device Manager].

Click the plus symbol [+] to the left of [Imaging devices] and check that the connected camera is displayed.

J If the connected camera is not displayed, the driver is not operating normally.

Briefly disconnect and then reconnect the dedicated cable, ensuring that the connection is secure. If the connected camera still does not appear, use the following procedure to re-install the driver.

1 Disconnect the dedicated cable and delete the driver (p.5-3).

2 Re-install the driver.

J When the [X], [!] or [?] symbol is displayed beside the connected camera, part of the driver is missing or corrupted. Use the following procedure to re-install the driver.

1 Delete the camera displayed in [Imaging devices].

2 Disconnect the dedicated cable and delete the driver (p.5-3).

3 Re-install the driver.

OIs the driver installed correctly?

J Connect the camera to your computer with the dedicated cable and set the camera’s power switch to <ON> and open [Device Manager]. Click the plus symbol [+] to the left of [Other devices] or [Unknown devices] and check whether the connected camera or [Canon Digital Camera] is displayed.

JIf the connected camera or [Canon Digital Camera] is displayed in [Other devices] or [Unknown devices], the driver was not installed correctly. Use the following procedure to re-install the driver.

1Delete the camera or [Canon Digital Camera] displayed in [Other devices] or [Unknown devices].

2Disconnect the dedicated cable and delete the driver (p.5-3).

3 Re-install the driver.

I connected the camera to the computer before installing the software

ODid you set the camera’s power switch to <ON>?

J If you did not set the camera’s power switch to <ON>, proceed as follows: 1 Disconnect the dedicated cable from the camera and computer.

2 Install the Solution Disk software on your computer using the correct installation procedure and then connect the camera to your computer to complete the installation.

J If you set the camera’s power switch to <ON>, proceed as follows:

1If [Found New Hardware Wizard] or any other dialog boxes appear, click the [Cancel] buttons to cancel all the dialog boxes.

2Set the camera’s power switch to <OFF>.

3Disconnect the dedicated cable from the camera and computer.

4Install the Solution Disk software on your computer using the correct installation procedure and then connect the camera to your computer to complete the installation.

To Display the Device Manager

OWindows XP

J Click the [Start] button X select [Control Panel] X [Performance and Maintenance] X [See basic information about your computer]. Then select the [Hardware] tab and click the [Device Manager] button.

OWindows 2000

J Click the [Start] button X select [Settings] X [Control Panel]. Then double-click the [System] icon to open and select the [Hardware] tab and click the

[Device Manager] button.

Cover/Table of

Contents

Introduction

Downloading1Images from the Camera

Setting2the Cameras other than the EOS-1D Series Cameras

Setting3the EOS-1D Series Cameras

Remote4Shooting

Troubleshooting

Index

5-2