Troubleshooting

Playback

Cannot play back images or movies.

•If the file name or folder structure is changed on a computer, you may not be able to play back images or movies. Refer to the Software Guide for information regarding folder structure or file names.

Playback stops, or audio cuts out.

•Use a memory card that has been formatted on this camera (p. 51).

•If you copy a movie to a memory card that reads slowly, playback may interrupt momentarily.

•Depending on its capabilities, when playing movies, the computer may drop frames or the audio may cut out.

Screen

Touch operations do not work as expected.

•Since the camera uses a pressure sensitive touch panel, try touching the screen slightly harder or use the toggle attached to the strap (p. 14).

•Calibrate the touch panel (p. 144).

appears in the upper right of the screen.

•Your finger is touching the upper right part of the screen. Take your finger off the screen.

Computer

Cannot transfer images to a computer.

It may be possible to solve the problem when the camera is connected to the computer via cable by reducing the transfer speed.

•Turn off the camera. Keeping the shutter button pressed fully, hold the zoom lever toward i, and press the 1 button to turn on the camera. Now move the zoom lever toward j. Touch [B] in the screen that appears, then touch it again.

Eye-Fi Card

Cannot send images (p. 153).

158