Problem 8 | Scanned images are saved in TIFF instead of JPEG |
| format. |
Solutions | When documents are scanned with CapturePerfect |
| while [Color Mode] is set to [Detect automatically] in the |
| scanner driver, documents detected as black and white |
| are automatically saved in TIFF format, even if the file |
| type is specified as JPEG format. This occurs because |
| JPEG format does not support black and white binary |
| format images. If you want to save all images in JPEG |
| format, change the scanning [Color Mode] to either [24- |
| bit Color] or |
Problem 9 | Each scanned image of a |
| saved as a separate document. |
Solutions | • With CaptureOnTouch, you can scan multiple pages |
| into one image file when TIFF or PDF file format is |
| selected. To do this, select [File type], click the |
| button, and select [Save all pages as one file] in the |
| displayed dialog box. |
| • When you select [Scan Batch to File] from the [Scan] |
| menu in CapturePerfect, a dialog box appears with a |
| [Multi Page Settings] |
| select [Single Page]. If you select [Single Page] here, |
| each page of a |
| separate image file. To save multiple pages to a |
| single image file, select [Multi Page (All Pages)]. |
Problem 10 | All of the placed documents have been scanned, |
| but the scanned image does not appear on the |
| application. |
Solutions | When |
| selected as the feeding method on the scanner driver's |
| setting screen, a scanning operation will not continue |
| after all of the documents are fed, as the scanner |
| awaits additional documents to be fed. You can finish |
| the operation and send the scanned images to the |
| application by pressing the Stop button on the |
| operating panel. |
Problem 11 Scanned images of multiple pages cannot be saved in a single JPEG or BMP (PICT) file.
Solutions | Multiple scanned images cannot be saved in a single |
| JPEG or BMP (PICT) file. Save the images in either |
|
Problem 12 Memory becomes insufficient and scanning stops.
Solutions | If you configure scanning conditions that use a large |
| amount of the computer's memory, scanning may stop |
| because of insufficient memory. Although this depends |
| on the computer's memory size, the possibility of |
| insufficient memory increases if any of the following |
| scanning conditions overlap. |
| • [Color Mode] is set to |
| • A large page size (e.g. Legal) is specified as the |
| [Page Size]. Alternatively, the page size is set to |
| [Scanner's Maximum]. |
| • A high resolution (600dpi etc.) is specified for [Dots |
| per inch]. |
| If an error message appears due to insufficient memory |
| while scanning is in progress, exit the application, |
| change the scanning conditions (e.g. reduce the |
| resolution or page size) and then try scanning again. In |
| addition, the amount of memory used can be contained |
| by turning off [Moire Reduction] and [Prevent Bleed |
| Through / Remove Background] if they are set to on. |
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