Troubleshooting Guide

The shooting date and time displayed is incorrect.

The correct date and time has not been set (p.29).

No image appears on the TV screen.

Make sure the AV cable or HDMI cable’s plug is inserted all the way in (p.167, 169).

Set the video OUT system (NTSC/PAL) to the same video system as the TV set (p.214).

Use the AV cable that came with the camera (p.169).

The card reader does not detect the card.

Depending on the card reader and computer OS used, SDXC cards might not be correctly detected. In such a case, connect your camera and computer with the provided interface cable, and transfer the images to your computer using EOS Utility (provided software).

The [Eye-Fi Settings] menu item does not appear.

[Eye-Fi Settings] will only appear when the Eye-Fi card is inserted in the camera. If the Eye-Fi card has a write-protect tab, you will not be able to check the card’s connection status, or disable Eye-Fi card transmission when the tab is in the locked position.

Printing-Related Problems

There are fewer printing effects than listed in the instruction manual.

What is displayed on the screen differs depending on the printer. This instruction manual lists all the printing effects available (p.180).

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Canon 550D instruction manual 223, Shooting date and time displayed is incorrect, No image appears on the TV screen