Manuals / Brands / Computer Equipment / Fax Machine / Canon / Computer Equipment / Fax Machine

Canon B820, B822, B840 Troubleshooting, ❏Paper does not load, ❏Repeated paper jams occur, Paper may not be loaded correctly, Paper may not be loaded correctly

1 110

Download 110 pages, 1.27 Mb

Troubleshooting

Paper feeding problems________________________

❏Paper does not load.The multi-purpose tray may contain too many sheets.

•Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark ( ) (see p. 1-6).

Paper may not be loaded correctly.

•Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see p. 1-7).

❏Paper is loaded skewed. (Printing is skewed.)

Paper may not be loaded correctly.

•Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see p. 1-7).

•Make sure the right edge of the paper stack is aligned with the right side of the multi- purpose tray and the paper guide is aligned with the left edge of the stack (see p. 1-7).

•Make sure the paper exit path is clear.

❏Multiple sheets load into the fax at the same time.

Paper may not be loaded correctly.

•Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly (see p. 1-7).

Sheets of paper may be sticking together.

•Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper from sticking together (see p. 1-7).

The multi-purpose tray may contain too many sheets.

•Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark ( ) (see p. 1-6).

•Do not exceed the maximum loading capacity of the multi-purpose tray (see p. S-1).

•Do not force the paper stack into the multi-purpose tray.

Different types of paper may be loaded in the multi-purpose tray.

•Load only one type of paper.

•Make sure you load paper that meets the paper requirements for the fax (see p. 3-3).

❏Repeated paper jams occur.The paper you are using may be causing the jams.

•Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper from sticking together (see p. 1-7).

•Check that the paper you are using and your printing environment are within the specifications of the fax (see pp. 1-6, 3-3, S-1).

•Try loading a fresh stack of paper in the multi-purpose tray.

9

PROBLEMS COMMON TO SOLUTIONS

9-7

Contents

USER’S GUIDE Table of Contents INTRODUCTION For your safety (Australia only) Caution (New Zealand only) 1 SETTING UP 6 RECEIVING DOCUMENTS Different ways to receive a document Setting the receive mode Other features Copyright Trademarks Using this guide Important safety instructions ■Handling and maintenance ■Location ■Power supply For your safety (Australia only) Caution (New Zealand only) 1 SETTING UP Unpacking Remove the protective piece a you Open the document tray pieces c Close the printer cover until it locks into place Assembling the fax Making connections 3Connect an extension phone or an answering machine* to the jack 1Plug the power cord connector into the rear of the fax 2Plug the other end of the power cord into a properly grounded AC power outlet 1Press [Start/Copy] Loading paper 1 Squeeze, then slide the paper guide to the left Insert the stack face up into the Installing the BJ cartridge 1Make sure the fax is plugged in 2Load the paper in the multi-purposetray 3Open the printer cover by gently pulling it towards you (see p. 1-2) 4Raise the cartridge lock lever on the cartridge holder Remove the BJ cartridge from its package, then remove the orange protective cap Close the printer cover Main components of your fax Fax controls - the operation panel Page Guidelines for entering numbers, letters, and symbols ■Entering letters and numbers ■Entering symbols Setting the TEL LINE TYPE Dialing through a switchboard (PBX) Page Registering sender information ■Identifying your documents Use the numeric buttons to enter the date and time using the 3Press [Stop] 2Use [ ] or [ ] to select UNIT TELEPHONE #. Press [Start/Copy] 3Enter your fax number (up to 20 digits) using the numeric buttons Enter your name (up to 16 letters) using the numeric buttons (see pp Page Page Registering one-touchspeed dialing numbers and names Register the party’s voice tag for UCanTalk Press [] or [#] to select YES or NO •If you selected NO in step 7, proceed to step •If you selected YES in step 7: After a tone, speak the party’s name into the microphone Registering coded speed dialing numbers and names Registering UCanTalk voice tags Page 3 DOCUMENTS AND PAPER Preparing documents ■Size ■Scanned area Loading documents Paper requirements 4 MAKING COPIES Copying documents 5 SENDING DOCUMENTS Preparing to send a document ■Setting the scanning resolution ■Setting the scanning contrast ■Direct sending (see below) Sending documents 3Use [ ] or [ ] to select MEMORY TX. Press [Start/Copy] 4Dial the receiving party’s fax number 5Press [Start/Copy] twice Pick up the handset or press [Hook] and dial the receiving party’s fax number Canceling sending Automatic dialing Press [Coded Dial/Directory] twice document transmission Page Special dialing Redialing when the line is busy ■Canceling manual redialing ■What is automatic redialing ■Canceling automatic redialing ■Setting the options for automatic redialing Delayed sending Use [ ] or [ ] to select MEMORY REFERENCE Use [ ] or [ ] to select DELETE DOCUMENT Press [] to delete the document Sequential broadcasting Documents stored in memory 3Use [ ] or [ ] to select DELETE DOCUMENT. Press [Start/Copy] 6Press [] to delete the document To continue deleting other documents in memory, repeat the procedure from step 6 RECEIVING DOCUMENTS Different ways to receive a document Setting the receive mode 4Press [Start/Copy] 7Use [ ] or [ ] to select RECEIVE or DISCONNECT 8Press [Start/Copy] 9Press [Stop] ■Using your fax with an answering machine Other features Setting CALLER ID Use [ ] or [ ] to select ON (YES) •If you set ANONYMOUS or OUT OF AREA to ON, proceed to step Enter the phone/fax number using the numeric buttons To assign additional numbers, repeat the procedure from step To finish, press [Function] Canceling receiving Telstra FaxStream™ Duet (Australia only) Telecom FaxAbility (New Zealand only) When you hear the fax call ring pattern (double ring): Recording the outgoing message Setting TAM MODE 2Use [ ] or [ ] to select TAM SETTINGS. Press [Start/Copy] twice 3Use [ ] or [ ] to select the recording time 2Use [ ] or [ ] to select TAM SETTINGS. Press [Start/Copy] 3Use [ ] or [ ] to select TAM MONITOR. Press [Start/Copy] 4Use [ ] or [ ] to select ON. Press [Start/Copy] 3Use [ ] or [ ] to select TOLL SAVER. Press [Start/Copy] 4Use [ ] or [ ] to select ON Recording voice memos Deleting messages Playing telephone messages Remote control features Call home The outgoing message will be played End the remote control and hang up the handset ■List of remote control commands Forwarding telephone messages Page Page When a forwarded call is received Selecting a menu USER SETTINGS REPORT SETTINGS TX SETTINGS RX SETTINGS PRINTER SETTINGS SYSTEM SETTINGS TAM SETTINGS (FAX-B840only) CALLER ID Activity reports Page Clearing jams Periodic cleaning ■Cleaning inside the printer cover ■Cleaning the scanner components ■Printing the nozzle check pattern ■Cleaning the BJ cartridge print head buntil you hear a click to lock the cartridge in place Troubleshooting Sending problems Receiving problems ❏The fax does not switch automatically between telephone and fax reception ❏Cannot receive a document manually The remote receiving ID may be incorrect ❏Print quality is poor You may not be using the correct type of paper ❏Fax does not print The BJ cartridge may need to be replaced The document may be set ❏Fax images print blotched or uneven ❏Cannot receive using Error Correction Mode (ECM) ❏The fax does not make a copy The fax may not be operating properly ❏MEMORY FULL appears on the LCD when making multiple copies The fax’s memory is full The document you are copying may have too many graphics Page LCD messages Page Page Page In case of a power failure Specifications Transmission time: Recording method: Paper type: Image memory: Index