Canon C2880i - page 422

Questions & Answers

13-40

Troubleshooting

Contents

Main Page Page Manuals for the Machine Page How This Manual Is Organized Contents Chapter 1 Introduction to Sending and Fax Functions Chapter 2 Basic Sending Methods Chapter 3 Basic Scanning Features Chapter 4 Special Scanning Features Chapter 5 Sending Documents Chapter 6 Receiving Documents Chapter 7 Special Fax Functions Chapter 8 Checking/Changing the Send/Receive Status Chapter 9 Customizing Communications Settings Page Chapter 10 Storing/Editing Address Book Settings Chapter 11 System Manager Settings Chapter 12 Printing Communication Reports Chapter 13 Troubleshooting Chapter 14 Appendix Symbols Used in This Manual Preface How To Use This Manual Keys Used in This Manual Displays Used in This Manual Illustrations Used in This Manual Abbreviations Used in This Manual Legal Notices FCC (Federal Communications Commission) Users in the U.S.A. Preinstallation Requirements for Canon Facsimile Equipment A. Location B. Order Information C. Power Requirements Connection of the Equipment In Case of Equipment Malfunction Rights of the Telephone Company Users in Canada Preinstallation Requirements for Canon Facsimile Equipment A. Location B. Order Information C. Power Requirements Notice Utilisation au Canada Conditions Remplir Pralablement L'installation d'un Tlcopieur Canon A. Emplacement B. Installation tlphonique C. Condition d'alimentation Remarques Super G3 Trademarks Copyright Disclaimers Important Safety Instructions Telephone Equipment Page Introduction to Sending and Fax Functions What This Machine Can Do All the elements you will ever need in a color digital multitasking machine. Diverse Sending Methods Super G3 Fax Function Increased Security with Subaddress Transmission ECM Function for High Quality Images File Formats for Every Need Flexible Scan Features Preview Function Instant Address Search with LDAP Receiving Faxes/I-Faxes in Memory Automatic Forwarding Overview of the Color imageRUNNER C3380/C3380i/ C2880/C2880i Page Overview of the Color imageRUNNER C3380/C3380i/C2880/C2880i 1-8 Introduction to Sending and Fax Functions IMPORTANT The Flow of the sending is as follows. Send Basic Features Screen Scan Settings Screen Things You Must Do Before Using This Machine Registering the Sending Record Setting the Display Language Selecting the Type of Telephone Line Select the type of telephone line press [OK]. Setting the Current Date and Time Press (Additional Functions) [System Settings] [Date & Time Settings]. Enter the current date (month, day, year) and time using - (numeric keys). Registering Your Machine's Fax Number Enter the unit's telephone number using - (numeric keys) press [OK]. Registering Sender Names Select the number under which you want to register the sender's name press [Register/Edit]. Enter the sender's name press [OK]. Registering the Unit's Name Page Flow of Sending Operations This section describes the flow of basic sending operations. Page Specify the destinations. If a destination is stored in the Address Book: Page Page If you want to specify Cc or Bcc addresses: Press the Scan Settings drop-down list select a scan setting. Page Press [File Format] select a file format for sending your document. Press [Send Settings] specify the send settings. Page If you want to cancel sending, press (Stop). When scanning is complete, remove your originals. Sending Fax Documents Manually Place your originals. Page Enter the recipient's fax number using - (numeric keys), Make sure that you hear the other party or carrier signal (a high-pitched tone). Page Page Using the Stop Key You can cancel a send job by pressing (Stop), while the job is being scanned. Press (Stop). Remove your originals. Using the System Monitor Screen Page Page Page Page Basic Sending Methods Specifying Destinations Using the New Address Tab Specifying a Fax Number Press [New Address] [Fax]. Page If you press [Option]: If you press [Subaddress]: Specifying an E-Mail Address Press [New Address] [E-mail]. Press [E-mail Address]. Enter the e-mail address press [OK]. Select [On] or [Off] for <Divided Data Destination>. Specifying an I-Fax Address Press [New Address] [I-Fax]. Press the Mode drop-down list select [Simple] or [Full]. Press [I-Fax Address]. Enter the I-fax address press [OK]. Press [Destination Conditions] specify the receiving conditions of the destination. Select [On] or [Off] for <Receive Divided Data>. Select [On] or [Off] for <Receive in Color>. If you want to send in black-and-white: If you want to send in color: Select [On] or [Off] for <Send Via Server>. Specifying a File Server Using the Keyboard Using the Browse Key (Windows (SMB)) Using the Browse Key (NetWare (IPX)) Using the Host Search Key (Windows (SMB)) Using the Keyboard Press the Protocol drop-down list select the desired server protocol. Page Using the Browse Key (Windows (SMB)) Press the Protocol drop-down list select [Windows (SMB)]. Press [Browse]. Select the desired workgroup press [Down]. If you want to register a Directory server domain name: Select the desired file server press [Down]. Using the Browse Key (NetWare (IPX)) Press the Protocol drop-down list select [NetWare (IPX)]. Press [Browse]. x Press the drop-down list select [NDS] or [Bindery] from the drop-down list. Page Using the Host Search Key (Windows (SMB)) Press the Protocol drop-down list select [Windows (SMB)]. Press [Host Search]. Enter the search conditions press [Start Searching]. Select the file server from the search results. Specifying a User Inbox Select the desired User Inbox press [OK]. If you want to send a link to a User Inbox via e-mail: Sending Documents to Yourself Press [New Addresses] [Send to Myself]. Specifying Registered Destinations Using the Address Book Press [Address Book]. Select the destination press [OK]. Using the One-Touch Buttons Press [One-touch]. Select the desired one-touch button. Using the Favorites Buttons Press [Favorites]. Select the desired Favorites Button. Using a Server Press [Network Add.Book]. Press the Server to Search drop-down list select the desired server to search. Specify the search criteria. To use Simple Search: To use Detailed Search: Press [Start Searching]. If the Enter Network Password screen is displayed: Select the desired destination from the search results Setting Cc and Bcc Addresses Press [Cc Bcc]. Specify the e-mail addresses press [Done]. Checking/Changing a Destination Select the destination press [Details]. If necessary, check or change the destination's information. Page Page Registering New Destinations Using the Register Key Press [Reg.]. Select the item you want to register. Page Basic Scanning Features Selecting a Scan Mode Page Scan Settings 2-Sided Original Page Different Size Originals Page Document Size Specifying the Document Size Press [Document Size Select]. Select the document size. Reference Guide If you want to scan a standard document size: Page Page Press [Cancel] [Done] [Cancel]. Resolution You can specify the resolution before scanning the original. Place your originals specify the destination press the Press the Resolution drop-down list select a resolution Scan Exposure and Original Type Settings Manual Exposure Adjustment You can manually adjust the scan exposure to the most appropriate level for the original. Place your originals specify the destination press the Press [ ] or [ ] to adjust the scan exposure press [OK]. Original Type Selection Text/Photo Mode Photo Mode Text Mode Place your originals specify the destination press the If you want to adjust the text/photo processing priority level: Press [ ] or [ ] to adjust the scanning exposure [OK]. Automatic Exposure Adjustment Place your originals specify the destination press the Press [A] [OK]. Changing the Zoom Ratio Preset Zoom Enlargement Page Zoom by Percentage Press [-] or [+] to set a zoom ratio press [Done] [OK]. Auto Zoom Page Changing Color Modes Automatic Color Selection (Full Color/Grayscale) Automatic Color Selection (Full Color/Black-and-White) Full Color Grayscale Black-and-White Page Page Special Scanning Features What are Special Features? Place your original on the platen glass specify the destination. Press the Scan Settings drop-down list press [Option]. Press [Special Features]. Select the desired mode from the Special Features screen. Set the desired mode. 2-Page Separation Frame Erase Original Frame Erase If you want to set the top, left, right, and bottom widths independently: Select the original size press [OK]. Book Frame Erase Press [Book Frame Erase]. Press [-] or [+] to set the frame erase widths. Select the size of the bound original when it is open Binding Erase Job Build Press [Done] [OK]. When scanning is complete, place your next batch of originals press (Start). If the original is two-sided: After the last batch of originals is scanned, press [Done]. Adjusting the Contrast (Sharpness) Press [Low] or [High] to adjust the sharpness press [OK]. Image Quality Adjustment Remove Background Press [Remove Background] [OK]. Prevent Bleeding Specify the amount of bleeding that you want to prevent. User Preset Keys Storing Scan Settings Press [Store/Erase]. Select a user preset key for storing the scan settings press [Store]. If you select a key without settings: If you select a key that already has settings stored in it: Naming a User Preset Key Press the Scan Settings drop-down list [Option] [Store/Erase]. Select a user preset key to name press [Register Name]. Erasing Scan Settings Press the Scan Settings drop-down list press [Option] [Store/Erase]. Select the user preset key with the scan settings that you want to erase press [Erase]. Sending Documents Sending Methods Sending a Fax Memory Sending Direct Sending Place your originals specify the fax destination press Specify each setting press [Done]. Page Sending an E-Mail Message Place your originals specify the e-mail address press [File Format]. Select a file format. Press [Send Settings] specify each setting press [Done]. Page Sending an I-Fax Place your originals specify the I-fax destination press Specify each setting press [Done]. Page Sending a Job to a File Server Press [Send Settings] specify a send document name Page Sending a Job to a User Inbox Place your originals specify the desired User Inbox press Specify a send document name press [Done]. Delaying a Send Job The Delayed Send mode enables you to store a send job in memory, and have it sent at a later time. C Press [Delayed Send]. Enter the send time using - (numeric keys). Press [OK] [Done]. Job Done Notice Place your originals specify the destination press [Send Press [Job Done Notice]. Select the destination where the job done notice is to be sent press [OK]. Previewing Originals Place your originals specify the destination press [Send Press [Preview] [Done]. Page Stamping Originals Vertical Placement Horizontal Placement Place your originals in the feeder specify the destination press [Send Settings]. Page Setting the File Format to Send a Document in Setting the File Format Place your originals and specify the destination press [File Select a file format. If you select [TIFF/PDF Auto Select], [TIFF/JPEG Auto Select], or [JPEG] as the file format: If you select [PDF] or [TIFF] as the file format: Sending a Compact PDF Place your originals and specify the destination press [File Press [Compact]. Specify whether to divide your documents into separate pages press [OK]. Trace & Smooth Press [Trace & Smooth]. Place your originals and specify the destination press [File Sending a Searchable PDF Encrypting PDF Files Place your originals specify the destination press [File Press [Encrypt]. Page Page Page Adding a Digital Signature to a PDF User Signature Adding a Device Signature Place your originals specify the destination press [File Press [Add Digital Signatures]. Press [Device Signature] [OK] [OK]. Adding a User Signature Reference Guide. Log in to the machine using a login service. Page Job Recall Place your originals press [Recall]. Select [1 Before], [2 Before], or [3 Before] confirm the settings press [OK]. Page Receiving Documents Receiving Print, Fax, and I-Fax Documents Receiving Print Jobs Receiving I-Fax Documents Receiving Fax Documents Receiving Documents The document is printed. Receiving Documents Receiving Print, Fax, and I-Fax Documents 6-5 Processing Received Documents When the Machine receives I-fax/Fax documents, they are processed as shown below: Page Setting the Memory Lock Mode Forwarding Received Documents Erasing Received Documents Press [Mail Box] select [Memory RX Inbox] or [Conf. Fax Inbox]. Select the desired inbox and the document that you want to erase press [Erase]. Press [Send]. Available Paper Sizes Special Fax Functions Sending with a Subaddress Place your originals press [New Address] [Fax] enter the fax number. Page Page Using a PIN Code Setting PIN Code Access Press (Additional Functions) [System Settings] [Communications Settings] [Fax Settings]. Press [PIN Code Access]. Press [On] select the desired type of PIN code [OK]. Dialing with a PIN Code This section describes the procedure for dialing fax numbers with a PIN code. Place your originals make sure the machine is ready to send press [New Address] [Fax]. Press (Start) enter the PIN code using - (numeric keys) press [OK]. Fax Information Services Press [New Address] [Fax]. Press [On-hook] enter the number of the fax information service using - (numeric keys). If you press [One-touch Buttons]: Enter the numbers requested by the fax information service using - (numeric keys), , and . Press [RX Start] if you require a faxed copy of the information. Page Checking/Changing the Send/ Receive Status Checking/Changing the Status of Send Jobs Checking Send Job Details Press [Send] [Status] or [Log]. Select a job whose detailed information you want to check press [Details]. Page Changing the Destination You can change the destination of a send job from the System Monitor screen. Page Resending a Job You can resend jobs that are canceled due to transmission errors. Press [System Monitor] [Send] [Status]. Select the job that you want to resend press [Details]. Select the destination to resend the job to. Printing the Send Job Status/Log Press [System Monitor] [Send] select [Status] or [Log]. Checking/Changing the Status of Fax Jobs Checking Fax Job Details Press [Fax] [Send Job Status], [Received Job Status], or [Log]. Check the details of the selected job. Printing the Fax Activity Report Press [Fax] [Log]. Checking/Changing the Status of Receive and Forwarded Jobs Check the details of the selected job. Checking Receive Job Details Press [Receive] select a job whose detailed information you want to check press [Details]. Printing the Receive Job Log You can print the receive job log (Activity Report (RX)). Press [Receive] [Print List]. Checking the Arrival of a Receive Job Press [Receive] [Checking RX of I-Fax Jobs]. Checking the Status of Jobs That Have Been Forwarded Press [Receive] [Forwarding Status]. You can check the details of jobs that have been forwarded, depending on the forwarding settings. Page Page Customizing Communications Settings 9. Customizing Communications Settings What are Additional Functions? Additional Functions enable you to customize the machine's various settings. Press (Additional Functions). Select an Additional Functions setting. Press a mode key to specify its settings. Specify the desired mode press [OK]. Page 9-6 Communications Settings Table Page 9-8 Fax Settings*2 Page Automatic Document Deletion If transmission of a document has failed, this mode automatically erases that document from memory. Data Compression Ratio for Color Send Jobs Select [High Ratio], [Normal], or [Low Ratio] press [OK]. Handling Documents That Fail to Be Forwarded You can set how the machine handles the documents that fail to be forwarded. Select [Always Print], [Store/Print], or [Off] press [OK]. Page Standard Send Settings Page Favorites Buttons Registering a Favorites Button Press [Store]. If you select a key without settings: If you select a key that already has settings stored in it: Naming a Favorites Button Select a Favorites Button ([M1] to [M18]) to name press [Register/Edit]. Press [Name]. Registering a Comment for a Favorites Button Erasing a Favorites Button Page PDF Compression Priority Page PDF (OCR) Mode Page Confirming the Device Signature Certificate You can confirm the certificate and key pair required for adding a device signature to PDF files. Checking a User Signature Certificate Initial Send Screen Display Printing the TX Terminal ID Select [On] or [Off]. Page Page Dividing Data Into Chunks When Sending With WebDAV Gamma Value for YCbCr Send Jobs Initializing TX Settings Page Paper Drawer Selection Page Reducing a Received Document Page Printing Footer Information on a Received Document 2 On 1 Log Page Adjusting the Alarm and Monitor Volume Select [ ] or [ ] to set the Alarm Volume and Monitor Volu me press [OK]. ECM Transmission Pause Time Press [-] or [+] to set the pause time press [OK]. Auto Redial Select [On] or [Off]. Page Checking the Dial Tone before Sending ECM Reception Registering the Fax Number for an Additional Line Registering the Unit Name for an Additional Line Page Selecting the Line for Sending Page Page Storing/Editing Address Book Settings Address Book Settings Table About the Address Book File Group Storing New Addresses Fax Numbers Page Page If you press [Option]: E-Mail Addresses Page Select [On] or [Off] for <Divided Data Destination>. Page Press the Address Book drop-down list select one of the Press the Mode drop-down list select [Simple] or [Full]. Press [I-Fax Address] enter the I-fax address press [OK]. Select [On] or [Off] for <Send Via Server>. Press [Destination Conditions] select [On] or [Off] for <Receive Divided Data>. Specify the receiving conditions of the destination. If you want to send in black-and-white: If you want to send in color: File Server Addresses Page Press the Protocol drop-down list select the desired protocol. Set [Host Name], [File Path], [User], and [Password]. Group Addresses Press (Additional Functions) [Address Book Settings] Press [Group]. Press [Name]. Enter a name for the group address press [OK]. Press the Address Book drop-down list select one of the Select [Address Book] or [Store In Usr Inbox]. Page Addresses Obtained via a Server Press [Network Add. Book]. Press (Additional Functions) [Address Book Settings] Page To use Simple Search: To use Detailed Search: Press [Start Searching]. If the Enter Network Password screen is displayed: Store the selected destination. If only one destination is selected: If multiple destinations are selected: If you want to register the selected destination as an I-fax address: Editing Address Details You can change destination details as necessary. Press (Additional Functions) [Address Book Settings] Select the destination to be changed press [Edit]. Edit the address details. Finish editing the address details. Page Erasing Addresses You can erase destinations stored in the address book. Press (Additional Functions) [Address Book Settings] Select the destination to be erased press [Erase]. Page Storing/Editing One-Touch Buttons Press (Additional Functions) [Address Book Settings] [One-touch Buttons]. Select a one-touch button to store or change press [Register/Edit]. Select [Fax], [E-mail], [I-Fax], [File], [Group], or [Network Add. Book]. Page Erasing One-Touch Buttons Page System Manager Settings 11-2 System Settings Table Page Communications Settings This section describes the e-mail, I-fax, fax, and Memory RX Inbox settings. E-Mail/I-Fax Settings Full Mode TX Timeout Divided Data RX Timeout Default Subject Print MDN/DSN on Receipt Always Send Notice for RX Errors Use Send Via Server Allow MDN Not Via Server Page Fax Settings Press (Additional Functions) [System Settings] [Communications Settings] [Fax Settings]. Page Memory RX Inbox Settings Setting the Memory RX Inbox Password Press [Settings]. Press [Password] enter the desired password using - (numeric keys). Storing Received Fax Documents in Memory Storing Received I-Fax Documents in Memory Memory Lock Start Time Settings Select [Everyday], [Select Days], or [Off]. Copying and Mail Box Guide Memory Lock End Time Settings You can set Memory Lock to end automatically at a specified time. Select [Everyday], [Select Days], or [Off]. If you select [Everyday]: If you select [Select Days]: Copying and Mail Box Guide Restricting Send Function Address Book Password Access Number Management Restricting New Addresses Page Setting to Confirm Entered Fax Numbers This mode displays a confirmation screen when a user enters a fax number, to prevent misdialing. Restricting the Domains to Which E-mail/I-Fax Documents Can Be Sent Select [On] for <Restrict Sending to Domains>. Specify the domains to which you want to allow e-mail or I-fax documents to be sent. Allowing the Sending of PDF Documents With Expired Certificates Setting to Always Add a Device Signature to PDF Documents Forwarding Settings 11-22 Forwarding Settings Forwarding Settings 11-23 The maximum number of forwarding settings that you can store is 150. Storing Forwarding Settings Press (Additional Functions) [System Settings] [Forwarding Settings]. Press [Register]. Press [Condition Name]. Page Set the forwarding conditions. If [I-Fax] is selected as the receive type: Page Press [Forwarding Destination] select [Address Book] or [Conf. Fax Inbox]. Page If you select [Conf. Fax Inbox]: Press [Send Doc. Name]. Enter the name of the document press [OK]. Press [Forwarding Time]. Select [Everyday], [Period Specification], or [Off]. Page Press the Store/Print Received Doc. drop-down list select [On] or [Off]. Select whether to check [Notice Only for Errors]. Press [File Format] select the file format of the document you want to forward. Page When Forwarding Destinations Do Not Match the Forwarding Conditions Press the Receive Type drop-down list select [Fax] or [I-Fax]. Press [Forwarding Destination] select [Address Book] or [Conf. Fax Inbox]. If you select [Conf. Fax Inbox]: Press [Send Doc. Name]. Enter the name of the document press [OK]. Press the Store/Print Received Doc. drop-down list select [On] or [Off]. Press [Forwarding Done Notice]. Select the destination where the forwarding done notice is to be sent press [OK]. Select whether to check [Notice Only for Errors]. Press [File Format] select the file format of the document you want to forward. Press [OK] [OK]. Checking/Changing Forwarding Settings You can check or change forwarding settings that have been stored. Press (Additional Functions) [System Settings] [Forwarding Settings]. Select the forwarding setting whose details you want to check press [Edit]. Forwarding Received Documents Erasing Forwarding Settings Printing Forwarding Settings LDAP Server Settings Registering an LDAP Server Press (Additional Functions) [System Settings] [Register LDAP Server] [Register]. Specify each setting press [Next]. Page Select [Do not use], [Use], or [Use (security auth.)] for <Login Information>. If [Do not use] is selected: If [Use] is selected: If [Use (security auth.)] is selected: Page Registering/Editing LDAP Search Attributes Register/edit the LDAP search attributes. Printing LDAP Server Settings You can print the LDAP server settings. Press (Additional Functions) [System Settings] [Register LDAP Server]. Printing Communication Reports Report Settings Table Print List Specifying Report Settings Send TX Report Press (Additional Functions) [Report Settings] [Send] under <Settings> [TX Report]. Select [For Error Only], [On], or [Off]. Activity Report Press (Additional Functions) [Report Settings] [Send] under <Settings> [Activity Report]. Fax TX Report Press (Additional Functions) [Report Settings] [Fax] under <Settings> [Fax TX Report]. Select [For Error Only], [On], or [Off]. Fax Activity Report Press (Additional Functions) [Report Settings] [Fax] under <Settings> [Fax Activity Report]. Fax RX Report Confidential Fax Inbox RX Report Printing Lists Address Book List Select one of the subaddress books 1 to 10 or [One-touch Buttons] press [Print List]. User's Data List Printing the User's Data List for send Printing the User's Data List for fax Troubleshooting When Problems Occur Sending Documents Page Page Receiving Documents Page Other Situations Page Error Messages Self-Diagnostic Display Page Page Page Page List of Error Codes without Messages Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Questions & Answers Page Page Page Appendix Report and List Samples Send Job List SET TIME DESTINATION ID MODE Send TX Report Page Fax TX Report/Fax Error TX Report REPORT NAME MESSAGE Multiple Communication Result Report Page Fax RX Report USAGE T RESULT Confidential Fax Inbox Reception Report INBOX NO./NAME Page Report and List Samples 14-11 Activity Report ACTIVITY REPORT TX/RX A list of e-mail, I-fax, file server, and User Inbox transmissions is printed. 02/14/2006 TUE 15:50 iR C3380i 001 DEPT. ID : 511008 DESTINATION ID MODE RESULT Report and List Samples 14-13 If a field exceeds its display capacity, only those characters that fit in the display are printed. Fax Activity Report Page Report and List Samples 14-15 Forwarding Conditions List ************************************ ************************************ Report and List Samples 14-16 Registered LDAP Server List **************************************** **************************************** Address Book List DESTINATION NAME CLASS Page Report and List Samples 14-19 User's Data List *** *** ********************************************* ********************************************* Report and List Samples 14-20 ********************************* Specifications Specifications are subject to change without notice for product improvement or future release. Universal Color Send Scan Features E-mail and I-Fax Features Super G3 FAX Board Super G3 Multi-Line Fax Board Glossary A B C CCITT/ITU-T CMYK Confidential Fax Inbox Copy Ratio/Zoom Ratio Page E F I J JBIG JPEG L LAN M MEAP Memory Lock Memory RX Inbox Memory Sending O OS/2 P Pause Pause Time PDF (Compact) PDF (OCR) PDF (Trace) PIN Code Processing/Data indicator R S Page T U W Page Index Numerics A B C D E F G I J K L M N P Q R S T U W Y Z