Troubleshooting
This section describes how to troubleshoot problems.
If the problem still exists after trying these solutions, restart your computer. If the problem still persists, uninstall the printer driver and then install it again.
Printing does not start.
Cause : No power is supplied to the printer.
Correction : Make sure the indicator on the printer light is green. (➡ p.16)
Cause : The USB cable is not connected correctly.
Correction : Check the USB cable to make sure it is connected correctly. (➡ p.17)
Cause : Your printer is not selected as the output destination (Mac OS 9.0 - 9.2 only).
Correction : In the Chooser dialog, select the printer. (➡ p.20)
Cause : The queue is stopped. (When printing in the background)
Correction : Restart the print queue from the [File] menu of the Printer Monitor.
Printing stops while it is in progress.
Cause : The USB cable is not connected correctly.
Correction : Check the USB cable to make sure it is connected correctly. (➡ p.17)
Cause : A USB hub is being used for the connection.
Correction : Be sure to use the USB cable to connect the printer directly to your computer. If you connect via a USB hub, the printer may not function properly.
The color of an image seen on the screen is different from that seen in prints.
Correction : Printers and computer displays use different color reproduction methods, and lighting conditions and display settings affect the appearance of colors on your computer’s display. However, you can adjust color using [Adjust] (Mac OS 9.0 - 9.2 ➡ p.25, Mac OS X
➡p.41).
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