Windows XP
Click [Start] - [Control Panel] - [System] - [Hardware] - [Device Manager], and make sure that no “x” or “!” symbol appears next to the SCSI Controller entry. If either of these symbols appears, refer to the instruction manual for the SCSI card and reconfigure the SCSI card.
Windows Vista
Click [Start] - [Control Panel] - [System and Maintenance] - [System] - [Device Manager], and make sure that no “x” or “!” symbol appears next to the SCSI Controller entry. If either of these symbols appears, refer to the instruction manual for the SCSI card and reconfigure the SCSI card.
Refer to the manual for the SCSI card and the computer and install the SCSI card to the computer correctly. Alternatively, check the following things, depending on your operating system.
Make sure that the scanner and the computer are correctly connected. (See “Step 4. Connecting the Scanner to Your PC,” in the Easy Start Guide.)
Problem | The scanner does not support your USB interface. |
Solution | This product is not guaranteed to operate with all types of USB |
| interfaces. Contact your local authorized Canon dealer or service |
| representative for more information. (See p. 15.) |
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Problem | The scanner does not support the USB cable. |
Solution | Use the USB cable provided with the scanner. |
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Problem | The USB hub is not compatible with the scanner. |
Solution | Remove the USB hub. |
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The PC Does Not Recognize the Scanner (Connecting via SCSI)
The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.
Problem The scanner is not connected correctly.
Solution
Problem The SCSI card is not correctly installed in the PC. Solution
124Appendices