Scanning Is Not Performed

Check the following if the scanner does not scan an image even though the scanning operation is performed:

•Has the application software been installed correctly? Has the application software been set up correctly?

•Is there a problem in the PC system?

IMPORTANT

•If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or application software is not running correctly. Re-install the scanner driver or application software.

•When system errors result in the scanner not functioning at all, turn OFF the scanner and wait at least ten seconds before turning it ON again. If the error continues to occur, restart the computer.

•When scanning continues, make sure that the last document scanned was scanned correctly.

Slow Scanning Speed (Connecting via USB)

The following problems might cause the scanning speed to be slow.

Problem

Other applications are running in the background on your

 

PC.

Solution

Quit all other applications that are running.

 

 

Problem

Resident applications, such as anti-virus software, are

 

draining memory resources.

Solution

Quit all resident applications.

 

 

Problem

Temporary files cannot be created in the TEMP folder, as

 

there is not enough free space on the hard disk.

Solution

Delete unwanted files on the hard disk to increase free space on

 

the hard disk.

 

 

Problem

The USB port you are using does not support Hi-Speed

 

USB 2.0.

Solution

Scanning speeds are lower if your computer’s standard USB

 

interface is not compatible with Hi-Speed USB 2.0. Use a

 

computer that is equipped with USB that is compatible with Hi-

 

Speed USB 2.0 as standard. (See “Installation Requirements,” on

 

p. 15.)

 

 

126Appendices