Playback stops, or audio skips.

•Switch to a memory card that you have performed low-level formatting on with the camera (=77).

•There may be brief interruptions when playing movies copied to memory cards that have slow read speeds.

•When movies are played on a computer, frames may be dropped and audio may skip if computer performance is inadequate.

Sound is not played during movies.

•Adjust the volume (=62) if you have activated [Mute] (=74) or the sound in the movie is faint.

Memory Card

The memory card is not recognized.

•Restart the camera, with the memory card in it (=20).

Computer

Cannot transfer images to a computer.

When attempting to transfer images to the computer via a cable, try reducing the transfer speed as follows.

•Press the <1> button to enter Playback mode. Hold the <n> button down as you press the <o> and <m> buttons at the same time. On the next screen, press the <q><r> buttons to choose [B], and then press the <m> button.

Eye-Fi Cards

Cannot transfer images (=96).

On-Screen Messages

If an error message is displayed, respond as follows.

No memory card

•The memory card may be inserted facing the wrong way. Reinsert the memory card facing the correct way (=13).

Memory card locked

•The write-protect tab of the memory card is set to the locked position. Switch the write-protect tab to the unlocked position (=13).

Cannot record!

•Shooting was attempted without a memory card in the camera. To shoot, insert a memory card facing the correct way (=13).

Memory card error (=77)

•If the same error message is displayed even after you have formatted a supported memory card (=2) and have inserted it facing the correct way (=13), contact

a Canon Customer Support Help Desk.

Insufficient space on card

•There is not enough free space on the memory card to shoot (=25, 39, 47) or edit images (=70 – 72). Either erase unneeded images (=68) or insert a memory card with enough free space (=12).

Charge the battery (=11)

No Image.

•The memory card does not contain any images that can be displayed.

Protected! (=66)

Unidentified Image/Incompatible JPEG/Image too large./Cannot play back MOV/Cannot play back MP4

•Unsupported or corrupt images cannot be displayed.

•It may not be possible to display images that were edited or renamed on a computer, or images shot with another camera.

Before Use

Basic Guide

Advanced Guide

Camera Basics

Auto Mode

Other Shooting Modes

PMode Playback Mode Setting Menu Accessories Appendix Index

101