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Canon HF M40, HF M400, HF M41 Troubleshooting, Other, Playback, Recording, Power supply, Power source, CHECK THIS FIRST

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Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRSTPower supply

• Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (024)

Recording

•Did you turn the camcorder on and correctly set it to a recording mode? (046, 84) If you are recording on a memory card, is one cor- rectly inserted into the camcoder? (041)

Playback

•Did you turn the camcorder on and correctly set it to playback mode? (055, 121) If you are playing back recordings from a memory card,

is one correctly inserted into the camcorder? (041) Does it contain any recordings?

Other

•Does the camcorder make a rattling sound? The internal lens fixture can move when the camcorder is turned off or in a playback mode. This is not a malfunction.

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

-When the recording program is set to [Underwater] or [Surface], the camcorder may turn off automatically if it becomes too hot. Turn off the camcorder and let it cool down.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C (32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.

-Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and 104 °F).

Additional Information 165

Contents

HD Camcorder Important Usage Instructions HD Camcorder, VIXIA HF M40 A / VIXIA HF M41 A / VIXIA HF M400 A systems Page IMPORTANT SAFETY INSTRUCTIONS Page This Class B digital apparatus complies with Canadian ICES-003 Trademark Acknowledgements Exciting Features and New Functions Story Creator (065) 65) Decoration (069) 69) Smart AUTO (048) 48) Video Snapshot Relay Recording f94 f94 Enjoying your Recordings on Other Devices Use an Eye-Ficard (0144) to wirelessly upload High Definition Page „Introduction 18Getting to Know the Camcorder „Preparations 24Getting Started 32Basic Operation of the Camcorder „AUTO Mode 46 Basic Recording „Video 55Basic Playback 65 Video Stories and Cinema Style „Photos „External Connections 126Terminals on the Camcorder 130Playback on a TV Screen 131Saving and Sharing Your Recordings „Additional Information 146Appendix: Menu Options Lists 161 Appendix: Onscreen Icons and Displays 165 Trouble 179Do’s and Don’ts About this Manual Introduction Š Supplied Accessories and CD-ROMs The following CD-ROMsand software are supplied with the camcorder: •PIXELA’s Transfer Utility CD-ROM •PIXELA’s VideoBrowser CD-ROM Y Instruction Manual/Photo Applications Ver.35*/Music Data/ Image Mix Data Instruction Manual - The Names of Parts Top view LCD panel Back view Bottom view * only 22 Š Introduction Wireless Controller WL-D89 Preparations Getting Started To remove the battery pack Wireless Controller Grip Belt and Straps To attach an optional wrist strap To attach an optional shoulder strap Rotating the LCD Panel LCD Backlight Using the Viewfinder Basic Operation of the Camcorder Recording Playback FUNC. Panel Edit Panel Setup Menus First Time Settings Changing the Language Changing the Time Zone 4 Touch [a] to close the menu Using a Memory Card SDXC Memory Cards Eye-FiCards Inserting and Removing a Memory Card 1 Turn off the camcorder Make sure the ON/OFF (CHG) indicator is off ON/OFF (CHG) 2 Open the double memory card slot cover Selecting the Memory for the Recordings You can select to record your movies and photos in the built-inmem ory (only) or on a memory card. The default memory for recording both is the built-inmemory () or memory card POINTS TO CHECK Relay Recording When recording on memory card X, you can use memory card Y for When relay recording from the •When relay recording from memory card X: memory card slot Yonly 2 Activate the relay recording Initializing the Memory 1Power the camcorder using the compact power adapter 2 Initialize the memory [FUNC.]1 8 [MENU] 8 68 [Initialize f/g] 8[a] •Initializing a memory card will permanently erase any music files and About the music files At the time of purchase AUTO Mode Basic Recording To take photos When you have finished recording Rating Scenes About AUTO mode •Only the following functions are available in mode -Zoom (051) -Quick Start (053) Smart AUTO icons Be sure to save your recordings regularly Photos recorded on an About the power saving mode: ness] setting. only: You can also use the viewfinder (031) case, we recommend recording in mode (084) Using the Zoom Lever or Wireless Controller Using the Touch Screen’s Zoom Controls Quick Start Function 1With the camcorder on and in a recording mode, close the LCD panel •When recording using only the viewfinder (with the LCD panel closed), you can press to set the camcorder in standby mode 2When you wish to resume recording, open the LCD panel •About standby mode and auto power off: Video Basic Playback AMemory being read BRecording date CDivision line between recording dates DDrag your finger left for the next index page EDrag your finger right for the previous index page During playback: AJump to the beginning of the scene. Double-tapto jump to the previous scene BJump to the beginning of next scene. CPause the playback DFast playback* backward/forward EDisplay the volume (057) and background music mix balance (077) controls During playback pause: AResume playback BSlow playback* backward/forward CCapture the displayed frame as a photo (0118) DDecoration (069) 3D Flip View The Index Selection Screen: Selecting the Content to Play Back In any index screen, touch [b] ATouch the tab of the desired memory: built-inmemory play back Options [1Date] Deleting a Single Scene Deleting Scenes from the Date Index Screen Deleting a Single Scene from a Story Deleting Scenes from a Story by Rating Deleting Stories 2Select the story you want to delete Drag your finger right/left to bring the desired story to the front 3 Delete the story [Story Details] 8[Edit Story] 8[Delete Story] 8[Yes] 8[OK] Video Stories and Cinema Style Creating a New Story Recording a Scene within a Story Recording Additional Scenes within an Existing Story 4Press gto record a scene within the selected story scene CINEMA Mode and Cinema-LookFilters 2 Select the desired cinema-lookfilter [FILTER 1] 8Desired cinema-lookfilter*8[OK] The selected [1: Cinema Standard] [2: Vivid] [3: Dream] [4: Cool] [5: Nostalgic] 1 Press z • A blue border appears on the screen • Press zagain to return to normal video recording mode 2 Press g Decoration: Adding a Personal Touch Decorating Scenes while Recording To use [Pens and Stamps] To load a previously saved canvas To use [Animated Stamps] To use [Captions] The [Captions] screen will appear 2Touch [Date] or [Time] 3Select the desired text settings and touch [f] •The selected caption will appear in the center of the screen Decorating Scenes during Playback Playing Back Stories from the Gallery ADrag your finger right or left to select a story. BStory’s theme CSelected story (large thumbnail in the front). DStory’s title (082) EOpen the index selection screen (059) GList of scenes recorded in the selected story 2Select the story you want to play back Rating Scenes from the List of Scenes Rating Scenes During Playback Using One of the Supplied Music Tracks as Background Music To adjust the background music balance during playback To delete a music track Using an External Audio Player for Background Music Playback with the video not linked to the external audio 5Touch a story or scene to start the video playback 6 Start the music playback on the external player •Initializing a memory card will permanently erase any music files you -Mac OS users: Use Finder to transfer music files from the [MUSIC] Copying and Moving Scenes Within/Between Stories 4Select the destination 5 Copy or move the scene [Set]* 8[Yes]** 8[OK] 8[f] Selecting a Story’s Thumbnail Image Changing a Story’s Title Page Advanced Functions Reviewing the Latest Scene Recorded [FUNC.] 8[MENU] 888[Recording Mode] 8 Desired recording mode 8[a] Movies recorded in MXP mode cannot be saved on AVCHD discs. Use an external •The camcorder retains the last setting used even if you set the cam corder to mode Approximate recording times Selecting the Frame Rate [FUNC.] 8 [MENU] 888[Frame Rate] 8 Desired frame rate 8[a] [C60i (Standard)] [o PF30] [E PF24] [FPortrait] [GSports] [qNight Scene] [ISnow] [JBeach] [MFireworks] To record fireworks [rUnderwater] To record underwater scenes in natural colors [sSurface] •[pLow Light]: -Moving subjects may leave a trailing afterimage pushing the zoom lever until the ror sicon appears on the screen When making recordings underwater with the When a commercially available Advanced Image Stabilization [FUNC.] 8[Image Stabilizer] 8Desired IS mode 8[a] Standard] [Off] Use this setting when the camcorder is mounted on a tri- pod Powered IS Press and hold Yas long as you want to activate Powered IS appears in yellow, while Powered Pre-Recording 1 Activate the pre-recordingfunction [FUNC.] 8[d Pre REC] 8[AOn] 8[a] •d will appear on the screen •Repeat, selecting [BOff], to turn off pre-recording To select the main subject -Faces turned to the side, at a diagonal or partially hidden Touch & Track 1Make sure face detection is activated (093) Face detection is always activated in mode •A white double frame will appear around the subject and track it as it moves Faders To fade in/out Manually Setting the Shutter Speed or Aperture [AProgrammed AE] [BShutter-Pri AE] [CAperture-Pri Shutter Speed and Aperture Value Guidelines 1/15 1/30 1/60 1/100 Manual Exposure Adjustment Automatic Gain Control (AGC) Limit [FUNC.] 8[P AGC Limit] 8[yManual]* 8 [y] or [A]** to set the AGC limit 8[a] • The selected AGC limit will appear on the screen Manual Focus Adjustment • Reflective surfaces • Adjust the zoom before you start the procedure 1Open the manual focus screen [FUNC.] 8[X Focus] 2Touch a subject that appears inside the X frame •Touch [2] again to return the camcorder to autofocus Tele Macro [FUNC.] 8[ZOOM] 8[ ]* (tele macro) 8[a] • The camcorder will automatically adjust the zoom to the telephoto end •Any of the following actions will deactivate the tele macro function -Pressing S White Balance •Select a recording program other than the Special Scene recording pro- grams [FUNC.] 8[m White Balance] 8Desired option* 8[a] To set the custom white balance [YAutomatic] Image Effects Self Timer Manual Adjustment of the Audio Recording Level To display the audio level indicator Built-InMicrophone Directionality Monaural] Zoom] Except when using the audio mix function, an external microphone overrides the -When an external microphone is attached to the mini advanced shoe When an external microphone is connected to the MIC terminal with Audio Equalizer Boost HF+LF Range] Audio Mix 1Connect the external source to the MIC terminal 2 Select the type of audio input [FUNC.] 8[MENU] 878[MIC Terminal Input] Using Headphones 1 Change the function of the terminal to headphones output [FUNC.]* 8[MENU] 868[AV/Headphones] 8 [Headphones] 8[f] 2Connect the headphones to the AV OUT/Xterminal 3 Adjust the volume as necessary When using headphones, make sure to lower the volume to an appro- priate level Do not connect the headphones to the AV OUT •Use commercially available headphones with a ∅ 3.5 mm minijack Using the Mini Advanced Shoe 1 Open the mini advanced shoe cover Using the SM-V1Surround Microphone or DM-100Directional Stereo Microphone Using the WM-V1Wireless Microphone Using Commercially Available Microphones [FUNC.] 8[MENU] 878[MIC Terminal Input] 8 [Microphone] 8[a] If necessary, activate and adjust the audio mix balance with the When an external microphone is connected to the camcorder •When using the optional SM-V1Surround Microphone: Change the microphone’s directionality mode with the Using a Zoom Remote Controller Attach the optional RA-V1Remote Control Adapter to the mini advanced shoe Refer to Using the Mini Advanced Shoe (0110) Functions Available with the Zoom Remote Controller 114 Š Video Selecting the Playback Starting Point 1 Open the date index screen 2Open the scene’s [Timeline] screen [c] 8Desired scene ATouch twice to return to the index screen. BPrevious/next scene To change the interval between frames [6 sec] 8Desired interval 8[f] Onscreen Displays and Data Code You can turn most onscreen displays on or off , mode: Capturing a Video Snapshot Scene Capturing Photos •[BPhoto Sequence]: -Up to 100 photos can be captured at a time Dividing Scenes 1 Play back the scene you want to divide 2Pause the playback at the point where you want to divide the scene •The following scenes cannot be divided: 120 Š Video Photos Photo Jump Function Deleting a Single Photo Deleting Photos from the Index Screen 2 Delete the photos To select individual photos 1Touch on the individual photos you want to delete 2 After selecting all the desired photos, touch [OK] [Select] Select individual photos to delete Slideshow set to a music track Touch the screen to display the playback controls, then touch Slideshow not linked to the external audio 5 Start the music playback on the external player Slideshow linked to the external audio External Connections Terminals on the Camcorder Connection Diagrams Connection A Type: Digital Quality: High definition Output only About the HDMITM connection External Connections Š Page Page Playback on a TV Screen 1 Turn off the camcorder and the TV 2Connect the camcorder to the TV Connection Diagrams 3Turn on the connected TV Saving and Sharing Your Recordings Copying Scenes from the Date Index Screen Copying Scenes from a Story by Rating Copying a Single Photo Copying Photos from the Index Screen Saving Movies (Windows only) Saving Photos (Windows/Mac OS) rRefer to Installing Photo Application First-timeconnection to a computer running Windows rRefer to Starting CameraWindow 1 Power the camcorder using the compact power adapter 2Open the [Photos] index screen -Do not disconnect the USB cable -Do not turn off the camcorder or the computer •Refer also to the computer’s instruction manual If you connect the camcorder to the computer while it is set to In High Definition In Standard Definition 2Turn on the camcorder and set it to mode •Verify that 68[AV/Headphones] is set to [HAV] 4Camcorder: Resume playback 6 Camcorder: Stop playback Uploading Movies to Video Sharing Web Sites Converting Scenes into Standard Definition from the Date Index Screen Make sure there is a memory card in memory card slot 3Open the date index screen 5Review the conversion settings and touch [Next] •If a copyright notice appears, read it carefully and touch [OK] if you agree Before touching [START], you can touch •You can also decorate the scenes as they are being converted •Touch [STOP] to interrupt the operation while it is in progress 7When the conversion is completed, a confirmation screen will appear To select individual scenes (step 4) Connecting to the Computer and Uploading your Videos Converting Only Part of a Scene or Story Uploading your Videos Wirelessly •About power saving: Wirelessly uploading files is not possible when the •While using an Eye-FiCard, the ACCESS indicator may flash from time to time Wireless communication is not available when the optional You can turn off the wireless communication with the Additional Information Appendix: Menu Options Lists [XFocus] ) or [eExposure] [ZOOM] ) or off ( ) Edit Panel Mode Date Index [SD Movies] [Copy (497)]1 [Edit Title]2 [Copy] [Move] [Rating] Index Screen [Auto Backlight Correction] [BOff] [Fader Setting]1 White Screen] [Digital Zoom]: Determines the Determines the Optical zoom Digital zoom operation of the digital zoom When you select a setting other than [Onscreen Markers]: • Using the onscreen markers will not affect the recordings [Camcorder Shake Indicator]: The degree of camcorder shake will be indi [Wind Screen]: [Surround Mic Attenuator]: y/ zPlayback Setup [Select Music] [BOff], [AOn] When [AOn] - list of music tracks 8Recording & Connections Setup COPY [Rate Scenes (Recording)]: [Memory Info]: •In the information screen of a memory card you can also check its Speed Class [x.v.Color]: 6System Setup Page [Eye-Fi [OAutomatic], [BOff] [Output Onscreen Displays]: [LCD Brightness]: Adjusts the brightness of the LCD screen [LCD Screen Dimmer]: [Autostart Decoration]: [Power Saving Mode]: Controls the camcorder’s automatic power off set- tings [Battery Info]: Displays a screen where you can verify the battery charge (as a percentage) and the remaining recording time ( , mode) or playback time (, mode) [HDMI 1080p Output]: [HDMI Status]: [Distance Units]: [Demo Mode]: [Firmware]: Appendix: Onscreen Icons and Displays , Recording Movies 162 Š Additional Information Playing Movies (during playback) Viewing Photos 7 Memory operation EFrame advance, FFrame reverse 9 Remaining battery time • The icon shows a rough estimate of 100% 75% 50% 25% 0% Troubleshooting 166 Š Additional Information Page Indicators and Onscreen Displays 168 Š Additional Information Picture and Sound Memory Card and Accessories 170 Š Additional Information Connections with External Devices List of Messages (in alphabetical order) 172 Š Additional Information Page 174 Š Additional Information Page 176 Š Additional Information Page 178 Š Additional Information Handling Precautions Camcorder Long-termstorage Battery Pack Remaining battery time Regarding the use of non-Canonbattery packs Memory Card Built-inRechargeable Lithium Battery Lithium Button Battery Disposal Maintenance/Others Cleaning Condensation When condensation is detected Using the Camcorder Abroad Power Sources Playback on a TV Screen Accessories Optional Accessories Use of genuine Canon accessories is recommended 4 Battery Packs 5CG-800Battery Charger Charging, Recording and Playback Times Battery pack→ BP-808 BP-819 Page 7TL-H43 Tele-converter 8WD-H43 Wide-converter 9FS-H43UII Filter Set sA WM-V1Wireless Microphone dA SM-V1Surround Microphone Af DM-100Directional Stereo Microphone gA VL-5Video Light hA VFL-2Video Flash Light •The VFL-2cannot be used as a flash with this camcorder gS SC-2000Soft Carrying Case Product Codes Provided Accessories Optional Accessories Specifications VIXIA HF M41 / VIXIA HF M40 / VIXIA HF M400 Terminals Power/Others CA-570Compact Power Adapter BP-808Battery Pack About the music files Audio encoding: Linear PCM Audio sampling: 48 kHz, 16 bits, 2 channels Minimum length: 1 second File type: WAV Index Quick Start Rating scenes . . . . . . . . . . . . . 48 video recorders . . . . . . . . 138 Selecting the memory 200 Š Additional Information USA CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR THE UNITED STATES Page CANADA CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY