Canon MP810 Cannot Scan Films

Cannot Scan Films

Cause	Action
Film guide not correctly placed on the	Insert the film in the film guide supplied for this machine and place the guide in
Platen Glass.	the correct position on the Platen Glass.
	For loading the film, see “Scanning a Film” on page 37.
The Document Cover is not closed.	Close the Document Cover properly.
The FAU Protective Sheet is not	Remove the FAU Protective Sheet from the Document Cover.
removed.
The Scanner Lock Switch is not	Slide the Scanner Lock Switch to the release position	and turn the machine
released.	off. Then, turn the power back on.

„Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear)

Cause	Action
Dust or dirt is stuck to the Platen Glass	Remove any dust and dirt from the Platen Glass and the FAU Lamp. See
or the FAU Lamp.	“Cleaning the Platen Glass and Document Cover” on page 67.
The original film is dirty.	Remove any dirt from the film.
The condition of the original film is poor	If you are scanning from a computer, in Image Settings the ScanGear’s
(faded colors, etc.).	Advanced Mode, select Fading Correction or Grain Correction to scan with
	image correction. Refer to the Scanning Guide on-screen manual.

Note

If there is no problem with the quality of the image seen on your computer screen, but the printout quality is unsatisfactory or has unwanted margin space, you need to adjust the print settings. Otherwise, it may be a machine problem.

See “Print Results Not Satisfactory” on page 77.

The slide mount you are using is white Use black mounts, or mask the slide mount with a black frame. and the reflection is affecting scan

quality.

„Frames Are Not Detected Correctly

Cause	Action
Film is out of position.	Reposition the film in the film guide so that the white line marks of the guide do
	not obscure the film frames.
	For loading the film, see “Scanning a Film” on page 37.

	Note
	Repositioning the film may not resolve the problem, depending on the film. In
	this case, scan from the computer. For details, refer to the Scanning Guide on-
	screen manual.
The frame of a film is scanned on the	Adjust Film print cutting range and rescan.
edge of an image. / The edge of an	See “Print Settings” in “Changing the Machine Settings” of the User’s Guide on-
image is missing.	screen manual.

92Troubleshooting