Cause |
| Action |
Installation procedure not followed | Follow the procedure described in “Setting Up the Machine and the Computer | |
correctly. | (Windows)” on page 1 or “Setting Up the Machine and the Computer | |
| (Macintosh)” on page 16 for proper installation. | |
| If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart | |
| your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide | |
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Note
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers. Restart your computer before reinstalling.
Cannot Connect to the Machine (the machine is not detected)
Cause | Action |
The machine is not detected | z Make sure that the machine is turned on. |
| z Firewall function provided by security software may prevent proper setup or |
| communication over a network. When setting up the machine to be used |
| over a network, disable any firewall function provided by security software |
| during the setup. |
The machine is not detected after the | z Wait until the IP address is assigned to the computer. |
network settings are changed | Search for the machine again after confirming a valid IP address is assigned |
| to the computer. |
| z The IP version may be set to IPv6. |
| If the IP version of the machine is set to IPv6, change it to IPv4. For details, |
| refer to “LAN Settings” in “Device Settings” in “Changing the Machine |
| Settings” of the User’s Guide |
32Troubleshooting