Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power SourceProblem | Solution |
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Camcorder will not turn on. | Battery pack is exhausted. Replace or charge the battery | 17 |
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| Attach the battery pack correctly. | 17 |
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The camcorder switches off | Battery pack is exhausted. Replace or charge the battery | 17 |
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by itself. | pack. |
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| Power save function has been activated. Turn on the | 28 |
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Cassette compartment will | Battery pack is exhausted. Replace or charge the battery | 17 |
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not open. | pack. |
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| Open the cassette compartment cover fully. | 20 |
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Cassette compartment | Battery pack is exhausted. Replace or charge the battery | 17 |
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stopped during loading/ | pack. |
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unloading. |
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LCD/viewfinder switches on | Battery pack is exhausted. Replace or charge the battery | 17 |
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and off. | pack. |
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Battery pack will not charge. | Charge the battery pack in temperatures between 32 °F and |
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| 104 °F (0 °C and 40 °C). |
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| Battery packs become hot with use and may not charge. Wait |
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| until the battery pack temperature is below 104 °F (40 °C) and |
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| retry charging. |
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| The battery pack is damaged. Use a different battery pack. |
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| Problem | Solution |
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Buttons will not work. | Turn on the camcorder. | 28 |
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| Load a cassette. | 20 |
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Camcorder will not focus. | Autofocus does not work on that subject. Focus manually. | 48 |
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| Adjust the viewfinder with the dioptric adjustment lever. | 22 |
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| Lens is dirty. Clean the lens. | 138 | |||
Viewfinder picture is blurred. | Adjust the viewfinder with the dioptric adjustment lever. | 22 |
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A vertical light bar appears on | Bright light in a dark scene may cause a vertical light bar |
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the screen. | (smear) to appear. This is not a malfunction. |
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Abnormal characters appear | This camcorder uses a microcomputer. External noise or static | 11 |
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on the screen. The camcorder | electricity may cause abnormal characters to appear on the |
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does not operate properly. | screen. In such case, disconnect the power source and |
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| reconnect it after a short time. If the problem still persists, |
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| disconnect the power source and press the RESET button |
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| with a pointed item. Pressing the RESET button resets all |
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| settings. |
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| ” flashes on the screen. | Load a cassette. | 20 |
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| ” flashes on the screen. | Battery pack is exhausted. Replace or charge the battery | 17 |
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| ” flashes on the screen. | Condensation is detected. See reference page. | 129 | |||||
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| ” flashes red on the screen. | The camcorder malfunctions. Consult a Canon Service |
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| Center. |
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