Troubleshooting

The camera will not

Memory card is full.

zInsert a new memory card.

record

 

zIf required, download the images to a

 

 

computer and erase them from the memory

 

 

card to make space.

 

 

 

 

Memory card is not formatted

zFormat the memory card. (See Formatting

 

correctly.

Memory Cards (p. 19).)

 

 

zIf reformatting does not work, the memory

 

 

card logic circuits may be damaged. Contact

 

 

the nearest Canon Customer Help Desk.

 

 

 

 

The SD card (sold separately) is

zSlide the write protect tab of the SD card

 

write-protected.

upward.

 

 

 

Cannot play back

You attempted to play back images

zComputer images that cannot be played back

 

shot with another camera or images

will playback if they are added to the camera

 

edited with a computer.

using the bundled software program

 

 

ZoomBrowser EX or ImageBrowser. See the

 

 

ZoomBrowser EX/ImageBrowser Software

 

 

User Guide (PDF).

 

 

 

 

File name was changed with a

zSet the file name or file number according to the

 

computer or file location was

Design rule for Camera File system standards.

 

changed.

(See About File and Folder Numbers (p. 116).)

 

 

 

Lens will not retract

Battery cover or memory card slot

zClose the memory card slot cover or battery

 

cover opened with camera on.

cover, then turn off the camera.

 

 

 

 

Battery cover or memory card slot

zClose the memory card slot cover or battery

 

cover opened while recording to the

cover, then turn off the camera.

 

memory card (warning signal

 

 

sounds).

 

 

 

 

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