Carrier Access 3750 Series manual Service and Support Features Benefits, Advanced Services

Service and Support

Cisco Systems is committed to minimizing total cost of ownership (TCO). Cisco offers a portfolio of Technical Support Services to help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date system software. The services and support programs described in the table below are available as part of the Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and through resellers.

Service and Support	Features	Benefits
Advanced Services
Cisco Total Implementation	• Project management	• Supplements existing staff
Solutions (TIS), available direct from	• Site survey, configuration, and	• Ensures functions meet needs
Cisco	deployment	• Mitigates risk
Cisco Packaged TIS, available	• Installation, text, and cutover
through resellers	• Training
	• Major moves, adds, and changes
	• Design review and product staging
Cisco SMARTnet and SMARTnet	• 24-hour access to software	• Enables proactive or expedited
Onsite, available direct from Cisco	updates	issue resolution
Cisco Packaged SMARTnet, available	• Web access to technical	• Lowers TCO by taking advantage
through resellers	repositories	of Cisco expertise and knowledge
	• Telephone support through the	• Minimizes network downtime
	Cisco Technical Assistance Center
	(TAC)
	• Advance replacement of hardware
	parts

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