4620SW IP Telephone End User Guide | 10 | Page
-- Your system manager may assign call appearances or features to the 10 call appearance/feature buttons on your
telephone. You may also be able to use up to 12 other features accessed with the softkeys and display control buttons.
These features are in addition to the features that are administered on the call appearance/feature buttons on your
telephone. Check with your system manager to see which softkey features are available to you.
-- You may also be able to use the Speakerphone or the Speaker feature. Check with your system manager to see what
other features you can use with your switch.
-- Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by
dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you
need.
• To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker or
speakerphone on unless otherwise noted.
• If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1.
Feature Finder
Hold
Puts a call on hold until you retrieve it.
Transfer
Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with
someone else.
Conference
Allows you to conference up to the maximum number of parties set by your System Administrator.
Call Log
Call logs are helpful in tracking who called while you were away from the phone, for redialing the number of a previous call
you made, or for obtaining telephone numbers from previous calls. The IP Telephone also allows you to set up a Speed Dial
button for any call listed, facilitating dialing of frequently-called numbers.
All calls made to or from your IP Telephone are added to one of three Call Logs - Outgoing Calls, Incoming Calls, and Missed
(unanswered) Calls. The Missed Call Log is displayed automatically whenever you access the Call Log application, but you can
quickly access a different log if desired.
Each Call Log has a Main Screen, which lists the calls in chronological order (newest to oldest), and a Detail Screen. The Main
Screen provides the Name and Number of the calling or called party, if available, and a time (for the current date) or date (for
calls prior to the current date). The Detail Screen displays all this information (in a wider format), and reminds you of what
type of call it was.
Each Call Log can contain a maximum of 30 entries. When a log contains more than six entries, Page Right and Page Left
buttons are available to help you scroll through the log six entries at a time. Calls are listed in order from top to bottom, the
most recent call first.
Reset Phone
Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by
your System Administrator.
Note: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the
problem. Power cycling may cause stored information such as options and settings to be lost.
Mute
During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most
commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a
call.