Interpreting Display Icons
As you become more familiar with your IP Telephone's display, you will recognize the icons or symbols associated with the
state of a call or the state of the phone. The chart below provides an overview of the icons you may see; check with your System
Administrator to verify if the descriptions are accurate for your system.
Icon Meaning
N
o Icon Displayed
Idle; indicates the line is available.
Active; indicates the line is in
use.
On Hold; indicates a call is on hold on
this line.
Ringing; indicates an incoming call is arriving
on this line.
(Soft) Hold; indicates this line's call was put
on hold pending a conference or a transfer.
Troubleshooting
The 4600-Series IP Telephones are relatively trouble-free. This section provides helpful information for:
• Interpreting the different ringer tones you hear.
• Interpreting the telephone's display symbols.
• Testing your telephone to be sure it is operating correctly.
• Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested
resolutions.
• Application-specific troubleshooting; this chart describes problems and solutions specific to your IP Telephone's
application (Phone, Speed Dial, Call Log, or Web Access).
• Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
Additionally, the "IP Telephone Options" section describes several status screens that may be used to troubleshoot certain
problems, as requested by your System Administrator. For all other IP Telephone questions or problems, contact your System
Administrator.
Basic Troubleshooting Chart
Problem/Symptom Suggested Solution
Phone does not activate after connecting it
the first time
Unless your System Administrator has already initialized your telephone, you may experience a delay of several
minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its
operational software, its IP address, and any special features programmed by your System Administrator from the
server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.
Phone does not activate after a power
interruption
Allow a few minutes for reinitialization after unplugging, powering down the phone, server problems, or other
power interruption causes.
Phone worked earlier but does not
currently seem to work
Contact your System Administrator.
Display shows an error/informational
message
Most messages involve server/phone interaction. If you cannot resolve the problem based on the message
received, contact your System Administrator for resolution.
Speakerphone does not operate Ask your System Administrator if your Speakerphone has been disabled.
Characters do not appear on the Display
screen
See "Phone does not activate after connecting it the first time" above.
Check all lines into the phone to be sure it is properly connected.
Check the power source to be sure your telephone is receiving power.
4620SW IP Telephone End User Guide | 19 | Page