Troubleshooting

This section describes what to do when you have problems with operation.

When an error occurs

Errors are indicated by an error codes. When this happens, you can usually find out what the problem is as illustrated below.

Press Cand check the appropriate section of this manual for the operation you want to perform.

 

 

Prompt message

Meaning

Action

 

 

 

 

 

Operator mistake.

Operation error

Perform proper operation.

E001

Wrong

mode.

Check tracking (Open mode error)

Return the mode to its original setting.

E003

Wrong

operator.

Error clerk/Error clerk in check tracking

Input correct check number or assign the proper

 

 

 

 

clerk.

E005

Insufficient memory.

Memory allocation over

Reallocate memory.

E011

Close the drawer.

Drawer compulsory

Close cash drawer.

E012

Journal paper end.

Journal paper end

Replace journal paper.

E014

Receipt paper end.

Receipt paper end

Replace receipt paper.

E015

Check R/J printer.

Internal R/J printer error

Check the internal R/J printer.

E016

Change back to REG mode.

Prohibit plural operation in REF/REG– mode

Switch to another mode and then back to the

 

 

 

 

REF/REG– mode again.

E017

Enter

Check/TBL number.

Check number compulsory

Input a check number.

E018

Enter

Table number.

Table number compulsory

Input a table number.

E019

Enter

Number of covers.

Cover compulsory

Enter the number of customers.

E020

Enter

Seat number.

Seat number compulsory

Input a seat number.

E023

Stock

running short.

Alarm when any item drops below its programmed

Perform stock maintenance.

 

 

 

minimum stock quantity during registration.

 

E024

No stock is available.

Error when actual stock value for a registration

Perform stock maintenance.

 

 

 

items is a negative value.

 

E028

Not found PLU or C/D is

Scanning PLU is not found or OBR code is

Re-enter the PLU code.

 

mismatch.

mismatched.

 

E029

No registration is possible

Attempted registration whilst partial tender

Finalize the transaction.

 

while

you are in the tender

operation is being done.

 

operation.

 

 

E031

Press ST key before Finalization.

ST compulsory

Press ST key.

E033

Enter tendered amount.

Amount tender compulsory

Enter tendered amount.

E035

Change amount exceeds the limit.

Change amount exceeds the limit.

Enter amount tendered again.

E036

Remove money from the drawer.

Contents of the drawer exceed the programmed

Perform pickup operation.

 

 

 

limit — Sentinel function.

 

E037

Digit or Amount Limitation Over.

H.D.L., H.A.L., L.D.L. error

Enter correct unit price/amount.

E038

Perform Money Declaration

Money declaration compulsory

Perform money declaration.

E040

Issue Guest Receipt.

Guest receipt compulsory

Issue a guest receipt.

E041

Print Validation.

Validation compulsory

Perform validation operation.

E044

Print Cheque.

Check print compulsory

Perform check print operation.

E045

Print Check-Endorsement.

Check endorsement compulsory

Perform check endorsement operation.

E046

REG Buffer Full. Please

Registration buffer full

Finalize the transaction.

 

Finalize or NB.

 

Allocate sufficient buffer.

E047

Print bill.

Slip compulsory

Perform slip printing operation.

E048

Insert Slip Paper and retry.

Alarm when no paper is inserted in the Slip.

Insert new slip paper.

E049

CHECK memory full.

Check tracking index full/near end

Finalize and close the check number currently

 

 

 

 

used.

E050

Detail memory full.

Check tracking memory full/near end

Finalize and close the check number currently

 

 

 

 

used.

E051

CHK/TBL No. is occupied.

Attempt is made to use the <NEW CHECK> key to

Finalize and close the check that is currently

 

 

 

open a new check using a number that is already

under the number that you want to use or use a

 

 

 

used for an existing check tracking memory.

different check number.

E052

CHK/TBL No. is Busy.

Attempt to use the same check number whilst the

Use another check number or close the check at

 

 

 

specified number is being used in the other terminal.

that terminal.

E053

CHK/TBL No. is not opened.

Check number not found

Use the correct check number (if you want to

 

 

 

 

reopen a check that already exists in the check

 

 

 

 

tracking memory) or use <NEW CHECK> to

 

 

 

 

open a new check.

E054

Out of CHK/TBL No. Range.

Check number range over

Enter correct number.

E056

Store range full.

All check number are occupied in range.

Recall the stored data.

E057

No item exists in detail.

Round repeat cannot be found in detail.

 

E058

Enter post entry item.

Post entry item exists in detail.

Enter Post entry item.

E059

Press Eat-in or Take-out key.

Press eat-in or take-out key.

Press Eat-in or Takeout key.

**********

 

Printer offline. “****” means ECR logical ID

 

E060

Printer offline.

and printer number.

 

**********

 

Printer downed. “****” means ECR logical ID

The contents are printed on the backup printer.

E061

Printer error.

and printer number.

 

E94