Castelle FaxPress manual Castelle Resources, Technical Support

Castelle Resources

Castelle Resources

Castelle Corporate Headquarters

855 Jarvis Drive Suite 100 Morgan Hill, CA 95037 www.castelle.com

Castelle North America

Main: (408) 852-8000

Toll Free: (800) 289-7555

Fax: (408) 852-8100

Email: sales@castelle.com

Castelle International Sales

Main: (408) 852-8000

Technical Support

To qualify for technical support, your FaxPress must be registered with Castelle. For more information about product registration, visit Castelle's Customer Services web page at:

http://www.castelle.com/support

Technical support is available by mail, fax, e-mail, or phone from 6am to 5PM Pacific Standard Time. Phone: (408) 852-8080

Fax: (408) 852-8180

E-mail: support@castelle.com

Please be ready to provide the following information to the Castelle technical support representative who answers your call:

•Company name, contact phone number, email address & fax number

•The type and model number of your unit

•The unit's 8-digit serial number, printed on the bottom of the unit

•The version number of the FaxPress software you are using

•The version number of the unit's firmware

•The version number of the network software you are using

•The network topology (e.g., Ethernet)

•The name and version numbers of the email system and clients you are using

•A clear description of the problem or its symptoms

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