Ceiva LF3000 manual Receiver Displays AN Error Message, Need More ASSISTANCE?

26 T R O U B L E S H O O T I N G

ReceiverTM, as well as into a working power outlet.You’ll want to make sure the outlet you have selected is not a switched outlet (controlled by a light switch). Press the black button on the back of the Receiver a few times to ensure that the CEIVATM Receiver is not in the lights out mode.

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THE RECEIVER DISPLAYS AN ERROR MESSAGE .

If the CEIVA Digital Photo ReceiverTM is having difficulties performing its dial-in connections to the CEIVA NetworkTM, it will display a variety of error messages. Here are a few things you’ll

want to check:

Make sure the phone number in your Settings (located on your CEIVATM Home Page) is the actual location from where the CEIVA Digital Photo ReceiverTM is dialing.

Make sure there is a variety of dial-in numbers (3 different local dial-in numbers are preferred) in your Settings section. (NOTE: Toll-Free accounts will only have one number).

Verify that all connections to the CEIVA Digital Photo ReceiverTM and wall outlets (both power supply and phone line) are securely plugged in.

Make sure there isn’t anything unnecessary in the Dialing Prefix (located in your Receiver Settings) of your Receiver’s account (e.g. A 1, 9, 7 etc.).

For example: If the Dialing Prefix in your Receiver’s account had a 9 in it, your CEIVA Digital Photo ReceiverTM would try to dial 9, 515-000-0000. If your phone system doesn’t need a 9 to access a dial tone, this would of course be too many numbers, and be the cause of a failed connection attempt.

NEED MORE ASSISTANCE?

If you have a computer, take a few minutes to access Customer Care or go directly to the Help section at help.ceiva.com.The Customer Care section was designed with your time in mind, providing fast and easy to understand answers to all your questions. It’s a wonderful and