Troubleshooting

For Downl oadin g Phot os

Q: Ca n I con nect t he cam era to the co mpute r when I inst all th e driv er?
A: No , the c amera shoul d not b e conn ected when i nstal ling t he dri ver.
Q: Aft er I fi nishe d inst allin g the s oftwa re, wh en I do wnloa d the p hotos from
my ca mera, there is an i con sh owing no p hotos in cam era ? .
A: Fi rst ma ke sur e that you ha ve tak en pho tos al ready, then c heck t he tot al
numb er of t he pho tos sh owing on the camer a`s LC D.
Plea se als o chec k if th e USB c able i s conn ected to you r comp uter a nd
came ra cor rectl y. If it still does n ot wor k, ple ase do the fo llowi ng ste ps:
If your O/ S (ope ratin g syst em) is Win X P or Wi n 2000
(1) O pen [D evice Manag er] (S elect [My co mpute r] on t he Des ktop,
Pres s righ t key/ Prope rties /Hard ware/ Devic e Mana ger?)
(2) S elect [Acti on] [S can fo r hard ware c hange s]
If your O/ S is W in 98S E or Wi n ME
(1) O pen [D evice Manag er] (S elect [My co mpute r] on t he Des ktop,
Pres s righ t key/ Prope rties /Devi ce Man ager)
(2) P ress r ight k ey/[R efres h]
Q: Th e came ra can `t wor k afte r conn ectio n, the re`s a yello w mark !
show ing at Devic e Mana ger/I magin g devi ces/ D aul Came ra
A: Du e to a c onfli ct of t he com puter `s per ipher al, pl ease f ollow below
step s:
(1)S elect DaulC amera in [De vice M anage r]
(2)P ress r ight k ey/[U ninst all] ( If OS i s WIN9 8SE or WIN ME , Pres s righ t
key/ [Remo ve])
(3)R emove USB ca ble
(4)R estar t Comp uter
(5)R e-plu g USB c able
Q: Aft er fin ished insta lling softw are an d conn ect th e came ra to t he
comp uter, i n devi ce man ager t here` s unkn own US B devi ce .
A: Pl ease c heck i f your camer a was c onnec ted to your c omput er cor rectl y,
if it was, p lease do the follo wing s teps:
(1)U nload drive r
(2)R e-ins tall d river.
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