Having a Problem? (Continued)
6. The garage door opens and closes by itself:
•Be sure that all remote control push buttons are off.
•Remove the bell wire from the door control terminals and operate from the remote only. If this solves the problem, the door control is faulty (replace), or there is an intermittent short on the wire between the door control and the motor unit.
•Clear memory and
7. The door doesn't open completely:
•Is something obstructing the door? Is it out of balance, or are the springs broken? Remove the obstruction or repair the door.
8. The door opens but won't close:
•If the opener lights blink, check the safety reversing sensor. See Installation Step 10.
•If the opener lights don’t blink and it is a new installation. See Adjustment Step 2. For an existing installation, see below.
Repeat the safety reverse test after the adjustment is complete.
9.The door reverses for no apparent reason and opener lights don’t blink:
•Is something obstructing the door? Pull the emergency release handle. Operate the door manually. If it is unbalanced or binding, call a trained door systems technician.
•Clear any ice or snow from the garage floor area where the door closes.
•Review Adjustment Step 2.
Repeat safety reverse test after adjustments.
10.The door reverses for no apparent reason and opener lights blink for 5 seconds after reversing:
•Check the safety reversing sensor. Remove any obstruction or align the receiving eye. See Installation Step 10.
11. The opener lights don't turn on:
•Replace the light bulbs (100 watts maximum). Use a standard neck garage door opener bulb if regular bulb burns out.
12. The opener lights don't turn off:
• Is the Light feature on? Turn it off.
13. The opener strains to operate door:
•The door may be out of balance or the springs may be broken. Close the door and use the emergency release handle to disconnect the trolley. Open and close the door manually. A properly balanced door will stay in any point of travel while being supported entirely by its springs. If it does not, disconnect the opener and call a trained door systems technician.
14.The opener motor hums briefly, then won't work:
•The garage door springs may be broken. See above.
•If the problem occurs on the first operation of the opener, door may be locked. Disable the door lock.
15.The opener won't operate due to power failure:
•Use the emergency release handle to disconnect the trolley. The door can be opened and closed manually. When power is restored, press the Door Control push bar and trolley will automatically reconnect (unless trolley is in lockout position.) See page 28.
•The Outside Quick Release accessory (for use on garages with no service door) disconnects the trolley from outside the garage in case of power failure.
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