Appendix

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package must be clearly labeled with a Return Authorization Number (RA #). Products returned without an RA # will be refused. Call CHAUVET and request an RA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

Note:

If you are given an RMA #, please include the following information on a piece of

 

paper inside the box:

 

1)

Your name

 

2)

Your address

 

3)

Your phone number

 

4)

A brief description of the symptoms

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.

Troubleshooting

Please refer to the troubleshooting chart on page 21. If you still have a problem after trying those solutions, please contact CHAUVET Technical Support at (954) 929-1115.

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Chauvet DMX512 user service Returns Procedure, Claims, Troubleshooting
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DMX512 specifications

Chauvet DMX512 is a widely used standard in the lighting industry, particularly in theatrical productions, concerts, and events. This protocol facilitates communication between lighting consoles and various lighting fixtures, streamlining the control of lights in a synchronized manner. Understanding its core features, technologies, and characteristics can significantly enhance the capabilities of any lighting designer or technician.

One of the main features of DMX512 is its ability to control multiple devices from a single controller. This is achieved by using a daisy-chaining method where up to 512 channels can be managed over a single network. Each channel can control various parameters of a lighting fixture, such as intensity, color, and movement. The flexibility of DMX512 allows lighting designers to create intricate shows with seamless transitions and effects.

Another crucial aspect of DMX512 is its robust technology that includes differential signaling. This aids in reducing signal interference and ensures that signals can be transmitted over long distances, making it ideal for large venues. The standard operates at a speed of 250 kbaud, providing reliable and fast communication between devices.

Additionally, DMX512 employs a 3-pin or 5-pin XLR connector, commonly found in both commercial and professional lighting systems. This standardization allows for ease of setup and compatibility with various equipment, enhancing the versatility of different lighting rigs.

One of the defining characteristics of DMX512 is its backward compatibility with older lighting technologies, making it an excellent option for venues transitioning from analog to digital controls. Its widespread acceptance means that users can access a plethora of lighting equipment designed to interact with DMX512, ranging from simple par cans to sophisticated moving head fixtures.

Moreover, DMX512 supports a variety of fixture types, including LED lights, fog machines, and intelligent fixtures. This versatility equips lighting designers with a diverse toolbox for creating dynamic visual presentations that can adapt to the needs of their specific projects.

In summary, Chauvet DMX512 is an essential protocol for any lighting professional, offering a combination of extensive control, reliability, and flexibility. Its compatibility with numerous lighting devices, robust signal transmission capabilities, and widespread usage make it a cornerstone of modern lighting design, ensuring that creators can bring their artistic visions to life efficiently and effectively.
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