3

Printer trouble?

3 PRINTER TROUBLE?

TROUBLESHOOTING

Some problems in the AL-840 are common to both the copier and printer features, so also check TROUBLESHOOTING of the copier operation manual.

Printing problems

“Copier” in the column “See page:” indicates the description is in the copier operation manual.

Problem

Possible cause

Solution

See

page:

 

 

 

Printer

Hard disk free space is not

Delete unnecessary files and

4

driver

sufficient for installation of

application software to increase hard

 

cannot be

the printer driver.

disk free space. (The driver requires

 

installed.

 

at least 10 MB free space.)

 

 

 

 

 

 

The operating system is not

Use Windows 3.1x, Windows 95,

4

 

proper.

Windows 98 or Windows NT 4.0.

 

 

 

 

 

Paper does

Paper is not set correctly.

Insert the paper correctly.

Copier*1

not feed into

 

 

 

Too much paper in the paper

Remove excessive paper from the

Copier*1

the printer.

tray.

paper tray. For envelopes,

 

 

 

 

 

transparency film, and labels, feed

 

 

 

one sheet at a time.

 

 

 

 

 

The printer

The interface cable might

Check the interface connection.

Copier*2

does not

not be connected properly.

 

 

print.

 

 

 

The interface cable is

Check the cable with a computer and

 

 

defective.

printer which you know work. If

 

 

 

printing is still not possible, the

 

 

 

interface cable is defective.

 

 

 

 

 

 

The port setting is incorrect.

Check the printer settings in the

4

 

 

Windows Control panel to make sure

 

 

 

that the print job is being sent to the

 

 

 

correct port (for example, LPT1).

 

 

 

 

 

 

The TD cartridge or drum

Ensure that the TD cartridge and

 

cartridge is not installed

drum cartridge are installed properly.

 

 

properly.

 

 

 

 

 

 

 

The printer may be

Check the application to make sure

 

configured incorrectly.

that all the print settings are correct.

 

 

 

 

 

 

The printer driver may be

Reinstall the printer driver software

4

 

incorrectly installed.

and try printing a test page.

 

 

 

 

 

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Sharp AL-840 operation manual Printer TROUBLE?, Troubleshooting, Printing problems, Problem Possible cause Solution See