General Maintenance

To maintain optimum performance and minimize wear fixtures should be cleaned frequently. Usage and environment are contributing factors in determining frequency. As a general rule, fixtures should be cleaned at least twice a month. Dust build up reduces light output performance and can cause overheating. This can lead to reduced lamp life and increased mechanical wear. Be sure to power off fixture before conducting maintenance.

Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove dust collected on external vents and internal components. Clean all glass when the fixture is cold with a mild solution of glass cleaner or Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue. Apply solution to the cloth or tissue and drag dirt and grime to the outside of the lens. Gently polish optical surfaces until they are free of haze and lint.

The cleaning of internal and external optical lenses and/or mirrors must be carried out periodically to optimize light output. Cleaning frequency depends on the environment in which the fixture operates: damp, smoky or particularly dirty surrounding can cause greater accumulation of dirt on the unit’s optics. Clean with soft cloth using normal glass cleaning fluid. - Always dry the parts carefully. - Clean the external optics at least every 20 days. Clean the internal optics at least every 30/60 days.

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RA #). Products returned without an RA # will be refused. Call CHAUVET and request RA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

Note:

If you are given an RA #, please include the following information on a piece of paper

 

inside the box:

 

1)

Your name

 

2)

Your address

 

3)

Your phone number

 

4)

The RA #

 

5)

A brief description of the symptoms

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.

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Chauvet DMX512 user service General Maintenance, Returns Procedure, Claims, inside the box
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DMX512 specifications

Chauvet DMX512 is a widely used standard in the lighting industry, particularly in theatrical productions, concerts, and events. This protocol facilitates communication between lighting consoles and various lighting fixtures, streamlining the control of lights in a synchronized manner. Understanding its core features, technologies, and characteristics can significantly enhance the capabilities of any lighting designer or technician.

One of the main features of DMX512 is its ability to control multiple devices from a single controller. This is achieved by using a daisy-chaining method where up to 512 channels can be managed over a single network. Each channel can control various parameters of a lighting fixture, such as intensity, color, and movement. The flexibility of DMX512 allows lighting designers to create intricate shows with seamless transitions and effects.

Another crucial aspect of DMX512 is its robust technology that includes differential signaling. This aids in reducing signal interference and ensures that signals can be transmitted over long distances, making it ideal for large venues. The standard operates at a speed of 250 kbaud, providing reliable and fast communication between devices.

Additionally, DMX512 employs a 3-pin or 5-pin XLR connector, commonly found in both commercial and professional lighting systems. This standardization allows for ease of setup and compatibility with various equipment, enhancing the versatility of different lighting rigs.

One of the defining characteristics of DMX512 is its backward compatibility with older lighting technologies, making it an excellent option for venues transitioning from analog to digital controls. Its widespread acceptance means that users can access a plethora of lighting equipment designed to interact with DMX512, ranging from simple par cans to sophisticated moving head fixtures.

Moreover, DMX512 supports a variety of fixture types, including LED lights, fog machines, and intelligent fixtures. This versatility equips lighting designers with a diverse toolbox for creating dynamic visual presentations that can adapt to the needs of their specific projects.

In summary, Chauvet DMX512 is an essential protocol for any lighting professional, offering a combination of extensive control, reliability, and flexibility. Its compatibility with numerous lighting devices, robust signal transmission capabilities, and widespread usage make it a cornerstone of modern lighting design, ensuring that creators can bring their artistic visions to life efficiently and effectively.
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