Troubleshooting
Problem |
| Possible Causes |
| Possible Solutions |
Opener does not | 1. | No power at outlet. | 1. | Check power at outlet. |
operate with Remote. | 2. | Power Cord not connected. | 2. | Check that Power Cord is plugged in. |
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| 3. | Garage Door is locked. | 3. | Disengage all locks on Garage Door. |
| 4. | Excessive | 4. | Clean out from under Garage Door. |
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| and/or debris under Garage Door. |
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| 5. | Garage Door is frozen to the ground. | 5. | Thaw out area under Garage Door. |
| 6. | Remote Control Battery low. | 6. | Replace Remote Control Battery. |
| 7. | Opener and Remote Control not | 7. | Program both Opener and Remote Control. |
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| properly programmed. |
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| 8. | Door Control Button flashing. Opener | 8. | If you have a |
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| is in “lock” mode. |
| hold the Lock Button for 2 seconds. The Door Control |
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| Button will stop flashing. |
Remote Control has | 1. | No Battery or low Battery. | 1. | Make sure a fully charged Battery is installed in Remote |
short range. |
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| Control. |
| 2. | Obstacle within auto blocking Remote | 2. | Change the location of the Remote Control in the auto. |
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| Control transmission. |
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| 3. | A metal Garage Door, | 3. | Install a wood Garage Door. Remove |
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| insulation, or metal siding will reduce |
| insulation and/or metal siding. |
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| the transmission range. |
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Garage Door reverses | 1. | Garage Door is being obstructed. | 1. | Pull Manual Release Handle. Operate Door manually. |
for no apparent |
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| If the Door is unbalanced or binding, have a qualified |
reason, and Opener |
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| service technician repair. |
Light does not blink. | 2. | Excessive | 2. | Clean out from under Garage Door. |
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| and/or debris on area where Garage |
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| Door closes. |
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| 3. | Improper adjusted “Setting Limits” | 3. | Properly adjust “Setting Limits” and “Force”. Repeat |
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| and “Force”. |
| “Safety Reverse Test” after adjustments are made. |
Garage Door opens | Remote Control Push Button stuck in | Make sure Remote Control Push Button operates freely. | ||
and closes by itself. | “ON” position. |
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| |
Garage Door stops, | “Setting the Limits” function improperly | Properly adjust the “Setting the Limits” function. Repeat | ||
but does not close | adjusted. | “Safety Reverse” test after any adjustment of Door arm | ||
completely. |
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| length, close force, or down limit. | |
Opener Light does not | Burned out Bulb. | Replace old Bulb with a new 25 Watt Bulb. | ||
turn on. |
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Opener strains. | Garage Door may be unbalanced or | Close Garage Door and use Manual Release Rope and | ||
| Springs are broken. | Handle to disconnect Trolley. Open and close Door | ||
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| manually. A properly balanced Door will stay in any point | |
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| of travel while being supported entirely by its Springs. If | |
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| it does not, have a qualified service technician correct the | |
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| problem. | |
Opener Motor “hums” | Garage Door Springs are broken. If | See above. Disable all Door locks. Repeat “Safety | ||
briefly, then will not | problem occurs on first operation of | Reverse” test after adjustment is complete. | ||
work. | Opener, the Garage Door is locked. |
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| |
Opener will not | No electrical power to unit. | Pull Manual Release Rope and Handle down and back | ||
activate due to power |
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| to disconnect Trolley. Door can be opened and closed | |
failure. |
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| manually. When power is restored, pull the Manual | |
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| Release Handle straight down. The next time the Opener is | |
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| activated, the Trolley will reconnect. | |
Follow all safety precautions whenever diagnosing or servicing the Garage Door Opener. Disconnect power supply before service.
SKU 65712 | For technical questions, please call | Page 28 |
