Obtaining Service and Support

Obtaining Service and Support

For service and support for a product purchased from a reseller, contact the reseller. Resellers offer a wide variety of Cisco service and support programs, which are described in the section “Service and Support” in the information packet that shipped with your chassis.

Note If you purchased your product from a reseller, you can access Cisco Connection Online (CCO) as a guest. CCO is Cisco Systems’ primary, real-time support channel. Your reseller offers programs that include direct access to CCO’s services.

For service and support for a product purchased directly from Cisco, use CCO.

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems’ primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco’s customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

WWW:http://www.cisco.com

WWW:http://www-europe.cisco.com

WWW:http://www-china.cisco.com Telnet: cco.cisco.com

Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the

following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.

For a copy of CCO’s Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.

Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact Cisco’s Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387,

408 526-7208, or cs-rep@cisco.com.

Installing the Cisco RPS Adapter Plate in Cisco 2600 Series Routers 11

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Cisco Systems 2600 Series manual Obtaining Service and Support, Cisco Connection Online

2600 Series specifications

The Cisco Systems 2600 Series routers, introduced in the late 1990s, represent a significant milestone in the evolution of networking technology. Designed to meet the demands of small to medium-sized businesses, branch offices, and enterprise environments, this series offers a robust and flexible solution for a variety of networking needs.

One of the main features of the 2600 Series is its modular design. This allows users to customize their routers with various interface cards, network modules, and voice/fax modules, providing support for a diverse range of connectivity requirements. Organizations can easily expand their network capabilities as their needs grow, making the 2600 Series a highly adaptable choice.

The routers support multiple WAN interfaces including T1/E1, ADSL, and ISDN, enabling effective integration with various communication technologies. This versatility not only facilitates seamless connectivity but also supports the convergence of voice and data, allowing businesses to streamline their communications infrastructure.

In terms of performance, the Cisco 2600 Series is equipped with powerful processors and sufficient memory, enabling them to handle multiple concurrent sessions and high data throughput. This ensures reliable performance for both data-rich applications and critical voice services. Additionally, the series features Cisco IOS software, providing users with a wide range of advanced routing protocols such as RIP, OSPF, and EIGRP, as well as robust security options like VPNs and firewall capabilities.

The 2600 Series is also notable for its scalability. It can support various network topologies and accommodate growing bandwidth demands through its ability to add additional modules. This scalability means that organizations can invest in a solution that not only meets their current needs but can also evolve as technology advances and business requirements change.

Moreover, the Cisco 2600 Series routers are designed with security in mind. They incorporate features such as access control lists (ACLs), NAT (Network Address Translation), and firewall functions, significantly enhancing network integrity and protecting sensitive information from unauthorized access.

In conclusion, the Cisco 2600 Series routers are a perfect blend of adaptability, performance, security, and scalability. Whether utilized for simple Internet connectivity or more complex network configurations, these routers serve as a foundational element in building a resilient and efficient networking infrastructure, making them a preferred choice for organizations looking to navigate the complexities of modern communication networks.