Cisco Systems 3700 11

11 Troubleshooting

If you experience difficulty getting your access point installed and running, look for a solution to your

problem in this guide or in additional access point documentation. These, and other documents, are

available on Cisco.com.

You can access the Cisco support forum for more troubleshooting tips, at the following URL:

https://supportforums.cisco.com/community/netpro/wireless-mobility

Keep these guidelines in mind when you use 3702 series lightweight access points:

•The access point can only communicate with Cisco wireless LAN controllers.

•The access point does not support Wireless Domain Services (WDS) and cannot communicate with

WDS devices. However, the controller provides functionality equivalent to WDS when the access

point joins it.

•CAPWAP does not support Layer 2. The access point must get an IP address and discover the

controller using Layer 3, DHCP, DNS, or IP subnet broadcast.

•The access point console port is enabled for monitoring and debug purposes. All configuration

commands are disabled when the access point is connected to a controller.

You can use DHCP Option 43 to provide a list of controller IP addresses to the access points, enabling

them to find and join a controller. For additional information, refer to the “Configuring DHCP Option

43 and DHCP Option 60” section on page 40.

The location of the access point status LED is shown in Figure 5.

Note Regarding LED status colors: it is expected that there will be small variations in color intensity

and hue from unit to unit. This is within the normal range of the LED manufacturer��s

specifications and is not a defect.