NetXtreme II User Guide
January 2010
Broadcom Corporation
Page 236 Troubleshooting Checklist Document ENGSRVT52-CDUM100-R
TROUBLESHOOTING CHECKLIST
CAUTION! Before you open the cabinet of your server to add or remove the adapter, review Safety Precautions.
The following checklist provides recommended actions to take to resolve problems installing the Broadcom NetXtreme II
adapter or running it in your system.
• Inspect all cables and connections. Verify that the cable connections at the network adapter and the switch are attached
properly. Verify that the cable length and rating comply with the requirements listed in Connecting the Network Cables.
• Check the adapter installation by reviewing Installation of the Add-In NIC. Verify that the adapter is properly seated in
the slot. Check for specific hardware problems, such as obvious damage to board components or the PCI edge
connector.
• Check the configuration settings and change them if they are in conflict with another device.
• Verify that your server is using the latest BIOS.
• Try inserting the adapter in another slot. If the new position works, the original slot in your system may be defective.
• Replace the failed adapter with one that is known to work properly. If the second adapter works in the slot where the first
one failed, the original adapter is probably defective.
• Install the adapter in another functioning system and run the tests again. If the adapter passed the tests in the new
system, the original system may be defective.
• Remove all other adapters from the system and run the tests again. If the adapter passes the tests, the other adapters
may be causing contention.
CHECKING IF CURRENT DRIVERS ARE LOADED
WINDOWS
See Viewing Vital Signs to view vital information about the adapter, link status, and network connectivity.
NETWARE
To verify that the driver is loaded properly, type
LOAD BX2.LAN FRAME_ETHERNET_II NAME=BX2_1_EII
This command automatically verifies if the link is active. If the link is active, the command returns Link is up.
From the command line, type config then press ENTER. The following status information is displayed:
Broadcom NetXtreme II Gigabit Ethernet Adapter Version:
Hardware Setting:
Node Address:
Frame Type:
Board Name: