Cisco Systems AS5350 Related Documentation, New Hardware Features, Contacting TAC by Telephone

Preface

Related Documentation

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

Related Documentation

This guide describes how to install and connect the Cisco AS5350 and Cisco AS5400 dial feature cards. You will also need the following publications to configure the dial feature cards:

•Refer to the Cisco AS5350 Universal Gateway Regulatory Compliance and Safety Information document or the Cisco AS5400 Universal Gateway Regulatory Compliance and Safety Information document to familiarize yourself with safety guidelines.

•Refer to the Cisco AS5350 Universal Gateway Chassis Installation Guide or the Cisco AS5400 Universal Gateway Chassis Installation Guide to install, replace, and troubleshoot cards and modules.

•Refer to the Cisco AS5350 and Cisco AS5400 Universal Gateway Software Configuration Guide for basic software configuration instructions.

•Refer to the Cisco IOS Release 12.2 software configuration guides and command reference publications for more advanced configuration topics. These publications are available on the Documentation CD-ROM that came with your universal gateway, on the World Wide Web from Cisco’s home page, or you can order printed copies. See the “Obtaining Documentation” section on page xi.

New Hardware Features

A description of new hardware features available after the release of this document can be found at the following URLs:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/as5350/index.htm

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/as5400/index.htm

Cisco AS5350 and Cisco AS5400 Universal Gateway Card Installation Guide

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