CISCO CONFIDENTIAL
17
Cisco BTS 10200 Softswitch Release Notes for Release 3.5 V02
OL-3965-01
Obtaining Technical Assistance
http://www.cisco.com
Technical Assistance Center
The Cisco TACwebsite is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Yournetwork performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
•P4—Youneed information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolveyour technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. Toobtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Yourproduction network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.