Having Difficulty?
Having Difficulty?
Common Troubleshooting Issues
I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions (on page 32), for more detailed information on front panel LED status indicator operation and function.
The modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.
Verify the status of the front panel LED status indicators.
The modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the cable modem, you should first connect the modem to the uplink port of the hub. The LINK LED of the hub will illuminate continuously.
The modem does not register a cable connection
The modem works with a standard
There is no dial tone when I lift the telephone handset
Your telephone wiring may be connected to the wrong
There may be a problem with your telephone set. Use a different telephone set and listen to hear dial tone.
There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same
Verify that the phone company has removed the previous telephone service from your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service provider. Contact your cable telephony service provider for more information.
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