Cisco Systems H.323/SIP manual Troubleshooting Network Connectivity

C H A P T E R 4

Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

This chapter provides troubleshooting tips about the following topics for problems that can occur after installing and configuring Release 5.2.1:

•Troubleshooting Network Connectivity, page 4-1

•Troubleshooting Caller Connectivity, page 4-2

•Troubleshooting Audio Problems, page 4-8

Troubleshooting Network Connectivity

If you experience a network connectivity problem, perform the following steps to make sure that the IP-gateway server has not lost its connection to the Cisco Unified MeetingPlace Audio Server system.

Step 1 To verify that Release 5.2.1 services are running, choose Start > Settings > Control Panel > Services from the IP-gateway server.

Step 2 Make sure the following services are started:

–Cisco Unified MeetingPlace Gateway SIM

–Cisco Unified MeetingPlace IP Gateway

Step 3 To verify that the IP-gateway server is logging in, telnet to the Cisco Unified MeetingPlace Audio Server system.

Step 4 To verify that the IP-gateway server status is OK, enter gwstatus.

Step 5 Check the Cisco Unified MeetingPlace Audio Server System eventlog for any errors relating to the IP-gateway server.

Step 6 Make sure that all cards are seated properly in the chassis.

Step 7 Check all cables and connections.

Step 8 Verify card configuration by entering the blade, dcard, and span commands.

Step 9 Verify port configuration by entering the port command.

Step 10 Check the error log by entering the errorlog command.

Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1

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