Troubleshooting

Problem

Suggestion

 

 

 

My handset does not

•

Make sure you have the ringer activated.. Refer to the section(s) on ringer selection in this

ring when I receive

 

user’s manual..

a call..

•

Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

 

 

Make sure the power cord is plugged in..

 

• You may be too far from the base unit..

 

•

Charge the battery in the handset for 16 hours.. For optimum daily performance, return the

 

 

handset to its base when not in use..

 

• You may have too many extension phones on your telephone line to allow all of them to ring..

 

 

Try unplugging some of the other phones..

 

• The layout of your home or office might be limiting the operating range. Try moving the base

 

 

to another location, preferably on an upper floor.

 

•

If the other phones in your home are having the issue, the problem is in your wiring or local

 

 

service.. Contact your local telephone company (charges may apply)..

 

• Test a working phone at the phone jack.. If another phone has the same problem, the problem

 

 

is the phone jack.. Contact your local telephone company (charges may apply)..

 

•

Other electronic products can cause interference with your cordless phone.. Try installing

 

 

your phone as far away from these types of electronic devices as possible: wireless routers,

 

 

radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal

 

 

computers, kitchen appliances and other cordless phones..

 

• Your line cord might be malfunctioning.. Try installing a new line cord..

 

 

 

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VTech BS5822 user manual Troubleshooting