Cisco Systems MEM-16F-RSP4+= Contacting TAC by Using the Cisco TAC Website, Contacting TAC by Telephone

RSP4+ Bootflash Memory Upgrade to 16MB Installation and Configuration Guide

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Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC

website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Yournetwork performance is degraded. Network functionality is noticeably impaired, but most

business operations continue.

•P4—Youneed information or assistance on Cisco product capabilities, product installation, or basic

product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolveyour technical issue by using the TAC online resources, Cisco.com registered users

can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and

immediately open a case. Toobtain a directory of toll-free numbers for your country, go to the following

website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Yourproduction network is down, causing a critical impact to business operations if service is

not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business

operations. No workaround is available.

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